Shan Richardson Email & Phone Number

Gainesville, Georgia, United States

• Dispatches carriers by phone and computer in an efficient and professional manner.• Manages load information including pick-up and delivery times for all shipments using logistics management software.• Tracks and communicates the movements of drivers to shippers and receivers in accordance with established procedures and load specific information.• Properly directs and resolves inbound calls from drivers and carriers to obtain accurate status and location updates to ensure on-time delivery.• Efficiently updates Carrier Sales and Customer Sales Reps of any shipment delays or issues when required.• Validates all load data prior to delivery and addresses all types of product discrepancies requesting documentation as needed.• Effectively documents the required details of all communications with carriers and customers in the TMS logs.• Ability to proactively identify load issues and works with team to promptly implement solutions.• Performs other essential duties as assigned by management in support of optimal operations performance.

Buford, Georgia, United States

- Providing administrative support including data entry, filing, sending faxes, making photocopies, and uploading and submitting paperwork for compliance with Home Depot.- Scheduling and confirming appointments for home improvement consultations via Salesforce and Podium.- Preparing estimates of labor and materials cost inquiries for prospective customers.- Completing 50+ inbound and outbound calls per day of prospective customers and forwarding calls to appropriate departments or personnel. - Answering questions from prospective and current clients about purchasing process via phone and email.- Providing timely, courteous, and knowledgeable responses to information requests.-Informing customers about billing procedures, processing payments, and providing payment option setup assistance.

Gainesville, Georgia, United States

- Functioned as project manager to create new and improved systems to increase take-outaccuracy, timeliness, and satisfaction from 87% to 95% (above company goal).- Recruited and interviewed potential candidates to hire strong talent and keep storeturnover below 30%.- Improved customer satisfaction ratings by interfacing with 100+ customers/day and findappropriate solutions to problems and concerns.-Created specific, measurable, achievable, realistic, and timely action plans to remedy customer service deficiencies.- Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values.- Expertly use Darden’s CRM system, KROWD, for a variety of guest relation task includingcustomer satisfaction, refunds, and reports.- Monitored employee performance through key metrics analysis and clearly definedcompany goals.- Assisted the General Manager in preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget.- Ensured staff training followed compliance standards for food safety, alcohol service, andOSHA compliance.- Completed thorough and accurate opening and closing procedures to ensure smooth restaurant operations.-Maintained B2B relationship with alcohol, produce, and restaurant supply vendors.-Maintained scheduling for over 30+ team members to ensure business staffing needs were met.

Mcdonough, Georgia, United States

- Expertly used specialized POS system DASH ( Darden Application for Service andHospitality) to input orders and provide exceptional guest service.- Instructed and trained new hires on food handling procedures and service techniques according to company policies and standards. Provided hands on support and guidance throughout their employment.- Performed continuous reviews of wait staff and provided feedback directly to teammembers and managers to improve guest services.- Maintained an extensive knowledge of menu items and specials to educate guests and answer any questions while taking food and beverage orders.-Calculated charges, issued checks, and collected payments from customers.