Spa Supervisor
Away Spa By W Hotel
Austin, Texas, United States
TASKSBalancing employee schedulesInputting schedules from multiple sources of online bookingTaking external phone call reservations, hotel guest reservations and resident reservations, in person reservations, walk-ins and balancing with online scheduleMaintaining a company required dialect, demeanour and scriptDistributing tips and petty cash evenlyAttending meetings with executives to learn company changes and executing that through my departmentOrganise spa parties, events and collaborationsChoosing local retail products to be sold in spa with quick ROICustomer care; refunds, satisfaction, taking and processing complaintsEmployee care; scheduling complaints, relationship complaints, ideas to improve servicesCreate seasonal sales and packages, especially during off-peak seasonsOffice clerical dutiesTaking and ordering inventory