Shantel Wallace Email & Phone Number

With over a decade of experience in process improvement and project management across the energy and utilities industry, I am a skilled professional in driving operational excellence. My expertise lies in continuous process improvement, business process optimization, agile practices, and quality assurance. As a Director of Operations, I led a high-performing team responsible for delivering services and solutions to customers while maximizing customer satisfaction and maintaining established KPIs and quality controls. I identified areas for operational improvement and made recommendations for service enhancement to internal and external stakeholders. Additionally, I have managed budgets, negotiated contracts, and implemented process automation to reduce staffing costs. With an MBA in process improvement and a background in communication, I bring a unique perspective to process optimization.Skills:•Process Improvement •Project Management•Business Process Optimization •Vendor Sourcing•Contract Negotiation

Listed skills include Analysis, Salesforce.Com, Process Improvement, Sales, and 19 others.