Customer service representative promoted to a Team Lead position within a year. Developed protocols and logistics for the following: National/International Fulfillment and Shipping, Quality Assurance, and FDA. Fulfillment and Shipping: working with warehouse manager to assure inventory and packing. Communicating with carriers to negotiate pricing and schedules (UPS/USPS/FedEx).Leading agents in communication with customers to provide shipping information, lost packages and claims.Quality and FDA: Developed database for Quality and FDA reports. Leading agents on quality investigations, replacements and FDA complaints. Trainee in Amazon Seller Central: FBA-Fulfilled by Amazon/Merchant in the US and UK.

Professional Duties:• Opening and investigating lost claims and undelivered products• Managing client concerns • Location and tracking of goods world-wide• Training and support for other agents

Professional duties:• Office administration: including but not limited to daily reports, inventory, filing documents, overseeing daily activities in office.• Trained employees with EMR • Managed employees: hiring, dismissing, training. Prepared and led staff meetings. Scheduling Payroll. • Insurance billing and enrollment: enrolled office and doctors in several insurance programs (Medicaid, EyeMed), as well as kept up credentialing. Insurance verification for patients.• Patient coordinator: Helped patients with pre exams. Answered patients questions and concerns as well as complaints. Accomplishments:• Hired and trained all new staff.• Restructured office organization.• Helped with relocation of clinic as well with the transition.• Implemented EMR

Professional duties:• Office Administration: daily/weekly and monthly reports. Inventory, and daily deposits.• Overseeing daily activity in office from front to back (reception, billing, technicians, and doctors)• Managed Employees: hiring, scheduling, training, dismissing and evaluating employees. Preparing and conducting staff meetings.• Insurance and billing support: Authorization and verification, monitoring claims submissions and reimbursements.• Patient coordinator: Prepared patients for doctors, assisting patients with pre-testing. Answered all patients questions and concerns as well as complaints. Accomplishments:• Implemented new filing system.• Entrusted with important responsibilities, including overseeing other locations and financial control of both offices• Established doctor referral program

Professional duties:• Helped nurses prepare patients for doctors• Setting up commercial accounts for practice • Translated Documents Spanish to English and English to Spanish.• General office duties such as answering phones, scheduling appointments, medical records.• Trained in health insurance verification.Accomplishments • Trained in EMR• Gain knowledge in health insurance claims/verification.• Gained medical office administration skills.