Shao Mun Chan Email & Phone Number

Singapore

Singapore

Project Management Office Team for NGEMR (Next-Generation Electronic Medical Records) Project

- Acted as a key liaison for multiple portfolios, ensuring smooth communication and logistics between Group Quality, hospitals, Ministry of Health (MOH), institution leaders, auditors, and other stakeholders.- Coordinated and facilitated committee and workgroup meetings as Secretariat, prepared meeting materials for internal meetings and external speaking engagements, ensured timely follow-up on action items, and provided administrative support.- Managed the end-to-end processes of planning and executing multiple Standards & Accreditation Resource Unit (SARU) audits, in addition to supporting auditor teams in drafting comprehensive audit reports and scribing.- Assisted with the event logistics for annual Quality Day event, including vendor sourcing, back-end system support for award nominations, and planning of publicity activities.- Supported strategic initiatives for Ensure Safer Systems (ESS) programme and Joy in Work (JIW) workgroup by collaborating with workgroup leaders to develop e-learning courses, maintaining the resource repositories and coordinating engagement sessions.

2nd Rotation Department: Office of Clinical Informatics & Geriatric Psychiatry (Institute of Mental Health)- Compiled and analysed operational statistics, supporting department-level, institution-level, and Ministry of Health (MOH) KPI reporting. Built and conducted report verification and testing for IMH operational reports within Epic system.- Developed Excel-based data dashboards with macros to streamline data analysis and visualisation processes for department operations and reporting.- Supported departments with various tasks including secretariat duties, coordination of poster submissions for research conferences, creation of training guides, and testing roster management.

Singapore

1st Rotation Department: Group Healthcare Informatics (NHG HQ)- Collaborated with nurses, allied health professionals and hospital administrators to gather requirements and implemented enhancements for Epic inpatient clinical documentation and reporting tools as part of the Next-Generation Electronic Medical Records (NGEMR) project- Conducted integration testing for the NGEMR project and facilitated user acceptance testing across IMH and Woodlands Health hospitals. Certified in the following:- Epic Inpatient Clinical Documentation- Epic Cogito- Epic Clarity Data Model- Epic Caboodle Data Model

• Worked with client business team to understand business processes and gather business requirements • Bridged communication between business team and offshore development team for the development and implementation of Salesforce Sales Cloud enhancements within sprint cycles• Wrote user stories, defined test cases and supported user acceptance testing to ensure that solution performs as per business requirements

Singapore

• Designed and built HR data dashboards using SQL and DOMO to support organisational reporting and drive the adoption of workforce analytics by synthesising organisational data• Provided project management and training support to the Workforce Effectiveness team in the roll-out of new Learning Management System across 6 markets (AU, NZ, SG, MY, TH, KR)• Assisted in Business Process Remapping documentation for the optimisation of HR Operations processes as well as the maintenance of HRIS records

Boston, Usa

• Researched and evaluated potential solutions for future implementation of enterprise resource planning systems within the company• Creation of Excel tools to improve company’s vendor management system and quality control procedures• Assisted in the development of process validation protocols for manufacturing of bili-hutTM device as part of ISO13485 certification

Singapore

• Participated in the writing of the application report for the Singapore Quality Award (SQA) 2019• Researched and assessed evidence, data and information that were relevant to the SQA report• Assisted in the identification and evaluation of Business Excellence related gaps across various departments within the company

Singapore

E-commerce Administrative Assistant• Prepared product images and SKUs for new brand launches on company’s ecommerce website• Designed and developed web content for advertising (brand banners, promotion banners) with Photoshop • Managed communication between vendors and e-commerce department• Performed routine updates and overall maintenance of website content

Bachelor Of Engineering Science (Bioengineering) & Master Of Science In Technology Management, Bioengineering And Biomedical Engineering

As one of NTU's Premier Scholars' Programme, REP is a dual-degree programme awarding a Bachelor of Engineering Science with a Master.

Bioengineering & Business

AY18/19 Year-long Exchange Programme under Renaissance Engineering Programme with Overseas summer internship Selected Coursework: •.

Singapore-Cambridge Gce "A" Levels

Activities and Societies: Symphonic Band, Tennis Club, Art ClubSymphonic Band Junior High Committee (Librarian) Art Club Senior High.