Ethan Shapiro Email & Phone Number

New York, NY, US

New York, NY, US

• Directed prospecting and lead generation strategies by leveraging email, LinkedIn, and personal connections, resulting in the generation of over 100 high-quality leads for an AI data analysis company.
• Achieved the successful closure of two enterprise deals and initiated negotiations with 15 other companies ranging from Fortune 500s to hyper-growth startups through cold outreach, networking, and events.
• Introduced a systematic follow-up strategy featuring targeted messaging and AI-powered prospecting, nurturing leads and building robust client relationships using transparent communication, timely follow- ups, and.
• Outlined meticulously personalized and comprehensive sales collateral, encompassing decks, 1-pagers, and video demos, in order to effectively convey Athena's cutting-edge capabilities.
• Bridged communications and aligned objectives with senior leadership, company CEO, and cross- functional teams to ensure seamless cohesion between company strategy, sales goals, and product needs by tracking customer.
• Leveraged strong multi-tasking and project management skills in order to navigate multiple tasks, initiatives, and deadlines at once within a fast-paced working environment.

Remote-first, US

• Led end-to-end project and system management for Paxos blockchain technology, overseeing streamlined operations, implementing scalable processes, and developing tools and metrics from ideation to the execution of new.
• Standardized 50+ escalation and resolution rules, revamped customer service onboarding curriculum, and collaborated with Zendesk on process enhancements, resulting in a 30% reduction in multi-touch customer inquiries.
• Enhanced new customer onboarding efficiency by 20% through the identification of pain points, updates to internal and external processes, and close collaboration with Product Teams to implement necessary improvements.
• Optimized operational efficiency by identifying and automating manual processes in customer communications, resulting in a two FTE reduction in necessary headcount, in addition to scheduling automated emails with.
• Supervised a cross-functional team of six tasked with sourcing requirements and developing a methodology enabling customers to physically redeem PAX Gold, a cryptocurrency token backed by physical gold.
• Coordinated and facilitated company-wide crisis management initiatives seven times per month, effectively troubleshooting issues while holding stakeholders accountable for timely resolution.

New York, NY, US

• Addressed and resolved inbound client configurations and data requests utilizing Excel to effectively manage a portfolio of 35 enterprise clients across multiple sectors, ensuring timely and accurate solutions.
• Oversaw a team of 6, providing strong leadership through targeted trainings and coaching during complex client situations, in addition to providing feedback by conducting reviews to optimize team performance.
• Collaborated cross-functionally with over 50 employees including account managers, technical engagement experts, and product leads to effectively align strategies and surpass customer goals.
• Established an updated Learning Management System in collaboration with cross-functional teams of product managers and engineers, featuring a comprehensive curriculum to facilitate the seamless onboarding of new hires.
• Evaluated, recommended, and implemented tools which significantly expanded and supported the successful management and delivery of projects.
• Earned recognition for exceptional performance and was rapidly promoted from initial Platform Manager position.

Tel Aviv, Tel Aviv-Yafo, IL

Atlanta, GA, US

Bachelor Of Arts (B.A.), History And Business Management

Bachelor Of Arts (B.A.), Modern Jewish Studies