Shapla Hodges Email & Phone Number

Achievements and responsibilities:Identifying new business opportunities through;Effective researchStrategic planning Networking ReferralsCold calling Creating own business plans; critical thinking and project management of strategic lead generation plans.Prioritising workload in a fast paced, changing environment. Competitive and growth mindset. We are never “the finished product”. Appreciating the importance to keep improving my skills. Creating a tangible impact on the business is vital to me and drives me to succeed and exceed. Key skills:Building trusting relationships with customers and providing the highest level of customer serviceExcellent interpersonal skills with strong emotional intelligence Drive to exceed targets. Results driven.‘Not giving up” attitude. Will keep trying,I find it hard to stop!Enjoy being customer facing. Networking at events, exhibitions and conferences Delivering product demonstrations both face to face and virtually with empathy, patience and enthusiasm.Strategic planning for Lead generation; creating reports, identifying data, research, email templates and lead chasingFinding solutions for customers-thinking outside the box. Quote creation and administrative tasksCRM: Hubspot, SugarAircall, Notion, Slack, Xero, Google drive,MS word, MS excel

Tunbridge Wells, Kent

Achievements and responsibilities: Account management to exceptionally high standards ensuring customer retention rates remain at 80%Dealing with day to day queries and support for 140 accounts. Administrative CRM dutiesRaising quotes and negotiation daily to gain new business and customer retentionNew business development including running online demonstrationsUK based and International account management requiring flexibility in working patterns

Kent, England, United Kingdom

Implemented the Training department from scratch, increasing awareness of an emerging business in the Education sector. Helping to reach £4.2m in 4 years Organised, developed and managed events, face to face training, online training and online seminars.Recruitment and management of freelance training practitioners. Establishing strong relationships to ensure high standard training resulting in outstanding training feedback from clients, in turn aiding customer retention at 80%Collaborated with Senior management to design and implement new training courses, listening to customer needs, competition and market trends.Developed a new online training model to allow for virtual learning with immediate effect due to Covid restrictions. Allowing for customers to continue their CPD journey and ensuring continuation of training revenue Co-ordinated all training bookings. Designed a system with no technical support that would be efficient and transparent, leading to fast response rates within 24 hoursCarried out all training administrative duties; diary management, course material management, communication with clients, practitioners and invoicingProvided training consultancy support to clients. Bespoke solutions resulting in high customer retention. Working with UK and international clients.Developed a training model for International training. Ensuring International schools were supported in implementation

London, United Kingdom

Management and overall responsibility of Marketing activities. Setting Marketing plans and objectivesDesigning and implementing rebranding project; New company Logo. Strong involvement with creative agenciesManaging the design and content of the company's website and online shop. Content copy and imagery managementResearch and Development to ensure advantage over competitionSupporting sales team through Direct Marketing materials

London, United Kingdom

Consult and advise prospects and existing customers on their printing solutions. Dealing with Blue chip companies, SMEs and sole traders. Developed communication skills across all business markets Site visits to evaluate company printing requirements. Post visit reports, data analysis and cold callingTelephone sales; consulting and negotiating with clientsWorking closely with Lexmark and HP business consultantsOrganising and managing conference stands; demonstrating printing products and consultation

Economics, Marketing

Education record