Shaquarius Williams Email & Phone Number

Little Rock, Arkansas, United States

United States

• Promoted superior support to a high volume of inbound & outbound calls all while demonstrating empathy toward diverse patient populations, building trust through compassionate interactions.
• Completing corrections for drug interaction team, processing refill too soon orders, initiation of phone outreach to prescribers and transfer of calls to pharmacist.
• Consistently maintained 99% accuracy rate while entering large volumes of data into databases, resulting in improved data quality and increased in productivity.
• Updated existing records with new data, ensuring that databases were up-to-date and accurate, resulting in improved organizational performance.

Arkansas, United States

• Furnishing members and health care practitioners with details regarding members' benefits.
• Granting 50+ pre-authorizations for medical treatment, if covered daily.
• Reviewed and researched claims by navigating multiple computer systems and platforms, accurately providing final claim status.
• Maintained confidentiality of sensitive data and followed data entry procedures and standards, ensuring compliance with regulatory requirements and protecting sensitive information.

Arkansas, United States

• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Document inventory data daily to ensure absolute accuracy.
• Consulted for opinion, by manager, on matters involving products, orders, presentation, organization, sales and promotions and customer service
• Trained over 25 employees on register systems, as well as other duties to perform throughout shift such as customer service, time management and product facing and knowledge.