Sharad Jain Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Pune Area, India

Brussels Area, Belgium

Working for an European Telecom giant in globally renowned Digital Transformation Program:Supporting the team as an analyst/ consultant in different phases of the project including problem definition, customer journey understanding, requirement gathering & elicitation, UX/ UI Design (along with Brilliant Basics team), solution design, testing and deployment support and participating in unit-level and organizational initiatives with the objective of providing high-quality and value-adding consulting solutions to customers.

London, United Kingdom

Requirement gathering & Elicitation, Detailed Requirements capturing on JIRAMy Role - Planning, Cooking & Serving:Planning: Co-Ordination & Discussion with different teams (BSS/ OSS, UX/UI, Trading, Product, Product Catalogue etc) Cooking: Combining all discussions into a meaningful output and documenting them at one place (JIRA) Serving: Delivering it to Solution Designers, Developers and Testers enabling timely delivery with a clear understandingBringing New Ideas & Innovation for enhancing Customer Experience in Fulfilment & Assurance area and adding them to Client’s RequirementsDevelopment and Testing Team Walkthroughs and support, starting from ideation to Go Live to In-Life Performing User Acceptance Testing (UAT), Defect Resolution, Stakeholder Management

Pune Area, India

Working as a Business Analyst and Process Designer - Online Telecom Services for Business Customers (e-commerce services for telco customers). These services are offered by an european telecom giant.

Chandigarh Area, India

Enhancing Customer Experience and Saving Revenue Leakage for an European telecom giant by consulting and proposing the removal of system, process and people (OSS/ BSS) faults occuring across their CRM, Billing, Orchestration and Service systems thereby improving the RFT and the operational efficiency.

Pune Area, India

Worked in the Placements Team of the College and coordinated with varios Corporates.

Mumbai Area, India

To study about the potential growth of M-Commerce (M-Shop by Vodafone) in India.The Market Research was conducted through mailed Questionnaire about the use of M-Commerce and its applications or services. The target segment was the IT Professionals and who have access to Mobile Phones.Analysis was done using various market research techniques in MS – Excel and SPSS so that the recommendations based on analysis were given to the Vodafone about how they can increase the use of M-Commerce among various Customers and should focus more on the factors like security and anytime, anywhere availability.Various other services were also recommended to the Vodafone which can increase the usage of M-Commerce for them and hence can increase their Revenues.I was lead of conducting the Market Research , did analysis of various issues and proposed the possible solutions from the actual results of the survey.

Noida Area, India

To study about the Airtel Billing, Customer Care and Operating Environment of IBM, Noida.Well versed with the Billing and Rating procedure (How the IBM provides IT Solutions to the Employees of Bharti Airtel, and a standard operating environment, ‘help desk’ and ‘desk side’ support to enhance employee efficiency and convenience. And how all this delivered a better Customer Experience) along with the understanding of providing the IT Solutions

Pgdm, Telecommunication

Pgdm, Telecommunications Management And It, Gold Medalist

Activities and Societies: Corporate Relations Team

Pdtqm (Post Diploma In Total Quality Management), Tqm

Bachelor Of Technology (B.Tech.), Computer Engineering, Honours

Activities and Societies: Infosys Campus Connect Program, Vice President-Student Activity Center.