Sharad Pawar Email & Phone Number

Amsterdam, North Holland, Nl

Mumbai, Maharashtra, In

Responsible for all-India IT operation and Infrastructure at eight locations with around 150-plus users and Nodes.Oversee provision of end-user services, including help desk and technical support services.lead a team of 4 IT team members, including an Assistant IT manager, Sr. System Administrators.Develop business case justifications and cost/benefit analyses for IT spending and initiatives.Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review. Provide inputs for the IT budget for the entire year, including expansion and relocation of offices.Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

Leads IT infrastructure team: responsible for Designing, Deployment, and Monitoring of enterprise IT infrastructure, DC and DR plans. Head’s IT-Support desk: lead support team of 7 engineers to ensure overall IT service delivery and SLA management. Heads Financial functions of IT - Preparing IT Budgets, Procurements, Cost Management. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Implement strategies for cost reduction by outsourcing or being creative without hampering the quality of IT serviceAct as the single point of contact on all support-related activities and people management. Track the performance of individuals in the support team.Worked closely with IS officers to implement PCI DSS compliance practices for the production environment.Periodically carried out VA/PT activities against IT infrastructure as part of IT security hardening activities.

Bangalore, Karnataka, In

Leads infrastructure projects like setting up Co-hosted DC for the production environment, Local DC for beta and internal applications, Implement DR site for the production.Worked closely with the Information Security team to implement ISO27001: 2013 standard and compliances.Implement 7/24/365 support structure including automated system outage notification, a ticketing system for efficient problem management; escalation protocols and user-communication procedures.Ensure quality IT support services for desktop and mobile computing, telecommunications, network components/connectivity, and standard office software tools across six locations including offshore center at Dubai.Prepares IT Budgets; Monitor the operational costs and drive projects accordingly. Expertise in setting up and managing customer support centers with the best industrial practices. Responsible for managing IT infrastructure systems, including LANs, WANs, Wireless and utility services. Supervise daily Helpdesk activities. This includes a review of Open cases, Prioritization of cases, Identify trends, and technical guidance to the team. Leads IT functions Like – H/w and S/W Inventories, License compliance. Vendor Management; Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services. Facilitating system audits and ensuring logical closure of action items.

Master'S Degree, Information Technology

Pgdit, It