Summer Project-Research and Analysis on improving code quality for Titus products and solutions.

• Member of service management team for continuous improvement.• To own and manage the Change Management function; Major Incident Management function and the Problem Management function.• Performing end-to-end incident management. Responsible for time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment. • Maintaining problem records for reoccurring issues and following it up till the problem gets resolved through problem management.• Identifying different servers applicable for patching for various teams across various locations and regions and managing all the patching related activities.• Patching Servers using SCCM.• Creating eye attracting Power BI dashboards to represent patching compliance. • Maintaining project related documents and assisting project manager in project internal and external audits. • Creating accounts in AD for new starters in the company and providing access to the employees according to their roles and Designations.• Enhancement and process improvement of the application support.