Mary Sharlinette Antonio Email & Phone Number

Halifax Regional Municipality, Ns, Ca

Halifax, Nova Scotia, Canada

• Collaborates with the Council Coordinator and the CAO’s office in generating and finalizing Regional Council agenda; collects and processes reports, memos, correspondences, presentations etc. from different business units for Council distribution• Maintains and organizes Regional Council meeting files containing public and confidential reports, minutes, correspondences, presentations, etc.• Leads the documentation and publication of by-laws and administrative orders—performing duties including coordinating with business unit staff and Chronicle Herald, posting and updating legislation in HRM’s website• Manages the Office of the Municipal Clerk’s calendars and in-charge of weekly circulation of Council and Committee meetings• Provides high level of administrative support to the Office of the Municipal Clerk—performing tasks including but not limited to answering calls from business units and members of the public, receiving legal documents, and assisting staff as needed

Halifax, Nova Scotia, Canada

• Effectively support a roster of regional account managers, resolving issues (business level) and responding to inquiries quickly and accurately to meet contracted service levels• Support the daily activities of the program to achieve KPIs, with a particular focus on quality and productivity• Effectively monitor and coach a team of content reviewers – including designing and implementing performance improvement learning opportunities – to achieve targets and drive continual improvement• Prepare and deliver performance evaluations, and provide your program management team with regular progress reports on team’s performance• Manage the allocation of tasks for team in real time to ensure daily productivity targets are consistently met

Halifax, Nova Scotia, Canada

• Achieved the average of 96% KPI score by maintaining the quality of the campaigns being published on the network while adhering to highly detailed policies set by the client to prevent fraudulent advertisements from running on the platform• One of the agents to have piloted the first-ever chat program launched by the client that connects the team directly to the advertisers which garnered positive feedback from the clients• Entrusted by the company to handle other tasks outside content review and being specifically assigned to work with high-spending premium accounts/brands

Toronto, Canada Area

• Managed projects and team members ensuring tasks are done efficiently and in a timely manner and identified and solved issues as they arise, with the leadership team ∙ Developed and implemented “hacks” – growing company’s capacity with limited resources ∙ Took on new tasks and projects (business development, client liaison, and process improvement) and built capacity by hiring, instructing, and supervising virtual team members • Created a mass communication system that increased the website’s traffic by 100% and reached more than 3,000 green brands, green bloggers, and press globally ∙ Managed the 4th annual Clean Beauty Awards and raised $17,000 in a span of 4 weeks with more than 100 entrants and more than 300 green products joining the competition globally

Ncr - National Capital Region, Philippines

• Duties included but not limited to executing, analyzing, editing, validating, and maintaining quality control of updates and changes made on US statutes and uploading them to Westlaw’s website and online services • Ensured the accurate merging, loading, keying, converting and coding of data within the given turnaround time and assisted other teams with copy reading, detecting, and resolving errors on the company’s site efficiently and ahead of time

Ncr - National Capital Region, Philippines

• Developed a tracking system that reduced application processing times from two months to two to four weeks and doubled the application approval rate• Cut data processing times and prevented delays in submission by making sure that pension applications and ACOP were updated and submitted to the central processing center and Oracle• Collaborated with the Department Head in screening eligible applicants and resolving application disputes – increasing customer satisfaction rate by 50%

Philippines

• Routed and recorded highly confidential and time-sensitive information within and outside the organization effectively ensuring that every document was prioritized accordingly• Provided administrative support to the Undersecretary, diplomats, and legal officers by delivering cases and memorandums and promptly transmitting them to Philippine embassies and consulates all over the world

Post Graduate, Global Business Management

Bachelor Of Arts - Ba, Foreign Service Major In International Trade