Sharanya Kumar

Sharanya Kumar Email and Phone Number

Lead at Shell (Global B2C Customer Experience, B2C CRM) @ Shell
the hague, zuid-holland, netherlands
Sharanya Kumar's Location
Chennai, Tamil Nadu, India, India
About Sharanya Kumar

- Product Owner - B2C CRM- Product Owner of Shell Global Help & Support website- Experience in B2C Omnichannel Customer Experience Optimization- Analytical Problem Solving (Related to B2C Customer Experience, Marketing Customer Insights, Marketing Spends & Communication, Telecom, Lubricants Supply Chain and Employee Digital Workplace)- Exposure to Market Research processesSpecialties: Cust. Experience Optimization, SEO, Website Product Owner, Customer Segmentation, Predictive Analytics, Text Mining, Exploratory Data analysis and Data Visualization. Tools: Zendesk, Google Search Console, Adobe Analytics, R, Python, Alteryx, Tableau, Power BI, Hadoop components such as Hive, PIG & Mahout

Sharanya Kumar's Current Company Details
Shell

Shell

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Lead at Shell (Global B2C Customer Experience, B2C CRM)
the hague, zuid-holland, netherlands
Website:
shell.com
Employees:
132903
Sharanya Kumar Work Experience Details
  • Shell
    Global B2C Crm - Product Owner
    Shell Jun 2024 - Present
  • Shell
    Global B2C Customer Experience Optimization Lead
    Shell Jan 2023 - May 2024
    - Global B2C Omnichannel Customer Experience Optimization - Product Owner of Global Help and Support website- B2C Customer Insights Lead- Help Centre Search Engine Optimization
  • Shell
    Data Scientist
    Shell Apr 2019 - Dec 2022
    Chennai
    - Global Marketing Customer Insights- Global Convenience Retail Analytics- Analysis of Marketing Communication and Spend Effectiveness- Planning Analytics in Lubricants Supply Chain
  • Verizon
    Data Scientist
    Verizon Nov 2017 - Mar 2019
    Chennai Area, India
    - Predictive Analytics, Natural Language Processing and Exploratory Data Analytics to enhance experience in the Digital workplace.- Mentoring/Training Data Science aspirants within Verizon India.# Contextual Sentiment Analysis of Employee Feedback Surveys# Optimal Virtual Desktop (Image) resource prediction and allocation.# IT Help Desk Ticket prediction
  • Xoanon Analytics
    Telecom Analyst
    Xoanon Analytics Jun 2013 - Sep 2017
    Chennai Area, India
    # Worked on different Segmentation approaches to develop an optimal and operationalizable Segmentation model using Telecom behavioural attributes.#Implemented a Multi-SIM scoring algorithm, which provides an index to every customer indicating their propensity towards Multi-Brand Loyalty#Implemented the clustering of 35 million data points on Spark framework and visualized their key traits.#Worked on the Identification of Survey samples and the preparation of questionnaire for the Telecom Market Survey of an African market#Developed a Survey monitoring and controlling tool which examines various metrics pertaining to Telephonic Surveys being conducted#Worked on Customer value based segmentation based on Usage data from a Social Media Integration Mobile Application (SMIA)#Developed and tuned a Customer 'Churn Propensity' model based on Usage and Demographics data from a Social Media Integration Mobile Application (SMIA)
  • Nielit-India
    Intern
    Nielit-India Nov 2012 - Apr 2013
    Chennai Area, India
    # Worked on an architecture for boosting extremely low DC voltages (about 400 mV) produced by energy harvesters to typical supply voltages of current Integrated Circuits# The DC/DC boosting technique was implemented using a MOS based design in Cadence Virtuoso Schematic Editor 6.1.4.500 using Generic Process Design Kit 180nm CMOS technology. # The proposed booster achieved a boosting of 84%, sufficient for driving multimedia handsets, automotive and bio-medical sensors, smart actuators etc.

Sharanya Kumar Skills

Exploratory Data Analysis Cluster Analysis Data Mining Data Visualization Predictive Modelling R Tableau Hive Apache Spark Hadoop Apache Pig Sql Big Data Etl Mahout Communication Skills Python Linux Market Research Requirements Analysis Databases Data Analysis Data Modeling Telecommunications Java C Text Mining

Sharanya Kumar Education Details

Frequently Asked Questions about Sharanya Kumar

What company does Sharanya Kumar work for?

Sharanya Kumar works for Shell

What is Sharanya Kumar's role at the current company?

Sharanya Kumar's current role is Lead at Shell (Global B2C Customer Experience, B2C CRM).

What schools did Sharanya Kumar attend?

Sharanya Kumar attended Great Lakes Institute Of Management, Anna University, Jawahar Vidhyalaya Senior Secondary School.

What are some of Sharanya Kumar's interests?

Sharanya Kumar has interest in Human Rights, Environment, Politics, Health.

What skills is Sharanya Kumar known for?

Sharanya Kumar has skills like Exploratory Data Analysis, Cluster Analysis, Data Mining, Data Visualization, Predictive Modelling, R, Tableau, Hive, Apache Spark, Hadoop, Apache Pig, Sql.

Who are Sharanya Kumar's colleagues?

Sharanya Kumar's colleagues are Melis Yılmaz, Paul Rocha, Kumar Praveer, Vipin Tyagi, Badal Yelane, Evs Orbit, Carolina Zanelli.

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