Sharath Bn Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka

Bengaluru Area, India

Bengaluru Area, India

OVH US is a global, hyper-scale cloud provider that offers businesses industry-leading performance and value. Vertically integrated to own its network, server technology and green data centers, OVH US operates more cost effectively and passes these benefits back to customers. Controlling each step in the value chain allows OVH US to provide the best performance, price, security, and customer service in the industry. OVH US is a subsidiary of OVH Group, the largest European hosting provider, with more than one million customers across 138 countries and four continents.OVH recently acquired VMware’s vCloud® Air™ cloud offering. OVH will operate the acquired service as: vCloud Air powered by OVH;We’re hiring - check out our company LinkedIn page for more details on how you can join our team!

Jp Nagar Bangalore

R T Nagar Bangalore

Role and Contribution:Managing team member to achieve 100% customer satisfaction.Training, Motivating in extending team performance.Handling escalation calls.Handling server calls.Handling in house machine repairs.Support and guidance to be given to team across location in Karnataka.Travelling out locations for understanding client requirements and providing solutions.Handle a team located in Mangalore, Manipal and Bangalore.Ensuring service process is followed for repair and customer interaction.Training new engineer across all location and for recertification.Knowledge Upgrade to team on new products and technology in the market.Work around for uncommon solutions to provide the best integration into a client network.Weekly, monthly, quarterly, review of team on performance and goals to be set.Guidance to team on improvising their technical skills and communication skills.Self-knowledge up gradation.Grow process to the highest levels of customer satisfaction/delight.Ensuring that the team is equipped to handling repairs.Providing customer with regular reports and feedback on their service requests.First level Interviews.Weekly test for helping regular knowledge upgrade of team.Achievements:Awarded as support person of the year 2009-2010First In company to be an apple certified support professional.First in company to be an Apple certified Technical coordinator.Training to new joiners on apple operating system and troubleshooting Mac machines.Certification training provided to new joiners with 98% percent positive results of certification.Training provided to senior technician on apple server configuration and implementation.Implemented Apple servers in two major locations in Bangalore.Implemented Net vault's backbone security software at a Publishing company in Bangalore and Mysore.Designed Lab for a residential school understanding their requirements to make it one of the best lab in country.

Electronic City Bangalore

Role and Contribution:Providing support for customer over telephone for their Internet and broadband problems.Ensuring the productivity and also quality in the service.Maximum support for resolving the issue over the phone.Achievements:Appreciated as the best performer for the month of June 2006.Appreciated for highest number of call taken in team and also on quality of service provided.Training and Learning:New hire induction program.Soft skills training in telephone etiquettes.

Bengaluru Area, India

Internal Infrastructure maintenance