• Supported and assisted in driving funding processes at the Dealer Funding Team (DFT) locations to meet Sales objectives• Led and facilitated projects to create or update funding process changes• Created reports, analyzed trends and determined opportunities for improvement within funding• Solved complex funding issues by collaborating with technical or legal teams• Recommended solutions for daily funding related issues• Maintained and managed funding resource tools• Created or modified process and policy documents for DFT Standard Operation Procedures, Knowledge Articles, and FOPP to support business strategies• Support to the Dealer Relations and Sales Manager on larger strategic initiative projects• Assisted with funding training to the Field Leadership Development Program• Created and implemented funding processes for the launch of Mazda Financial and Bass Pro Shops

• Evaluated the accuracy of the loan origination process by reviewing funded lease agreements and retail contracts• Verified adherence to Toyota Financial’s policies and procedures• Reviewed inbound Resolution Team phone calls with dealers to verify professionalism and modeling of the call strategy• Identified any trends in compliance errors and created reports to provide to Dealer Funding Team management• Provided feedback, training suggestions, and process improvements to management

• Provided dealer funding services that built customer loyalty and long-term partnerships as a member of the Resolution Team• Reviewed, analyzed, and validated retail contracts and lease agreements to fund customer accounts• Troubleshot contract issues to identify errors and provide solution strategies• Nominated to train team members on new systems and process updates• Assisted managers in developing new and innovative ideas to improve team member communication and collaboration within the department as a member of Communication Task Team (2015)

• Supported Toyota and Lexus sales by providing customer-focused solutions to enhance the ownership experience• Trained new hires as the Coaching Assistant - identified areas of opportunity, trends, and strengths• Selected to participate in the Associate Development Exposure Rotation program that provided training and skill-building, team member development, and company exposure• Featured team member in new hire training video (2014)