Sharday P. Email & Phone Number

Kent, England, United Kingdom

Kent, England, United Kingdom

London, England, United Kingdom

Responsibilities include the distribution of daily tasks, training/induction of new team members, monitoring and supporting the raising and resolving of early level complaints and supporting customer-facing interactions on a daily basis.● Supported the designing and delivering of new training materials to new members of the team● Maintaining a high level of quality interactions with customers● Daily delegation of tasks to the team as well as otheradministrative duties● Monitoring complaints within our early resolution timeframeand being a point of call for complaint related queries● Delivering consistent updates of communications relevant to thedepartment● Consistent support with inductions and the delivery of newprocesses● Being a key point of contact for agents in the team for assistance with queries● High level authorisation to process payments in and out of accounts i.e. crediting and debiting funds for Right of Appropriation requests

Chatham, England, United Kingdom

I'm responsible for dealing with customers who are in arrears and/or overlimit on their credit cards. I assist them with this using SMS and email. Through extensive questioning and gaining a full understanding of their situation, I'm able to help bring customers back on track with the management of their credit card.

London, England, United Kingdom

I spoke confidently with customers and spent time building a rapport with them. Through this I was able to recommend suitable products and give them the advice they needed to live healthier and happier lives. I was also responsible for serving customers (till use), filling up shelves and keeping the store tidy.

London, England, United Kingdom

I was in charge of organising my team into their roles and setting tasks to be completed in order to provide the best quality service to customers. I also had to complete stock counts and had to serve customers (till use/ cash handling). As team leader I was also responsible for cashing up and ensuring the stock sold matched the amount of money made. I also developed great persuasive skills due to running the Sugar Smart scheme in which I persuaded customers to opt for sugar free drinks in order to adapt to a healthier lifestyle and as a result was featured on Channel 4’s Dispatches.

Business Studies, Psychology And Sociology

Gcses, A-B

Activities and Societies: English Literature, English Language, Mathematics, Biology, Physics, Chemistry, Geography, Philosophy.

Level 2 Fitness Instructor And Level 3 Personal Trainer

Activities and Societies: Junior Powerlifting