Joining the team prior to the launch of the company in November 2015, I was instrumental in establishing all governance practices and operational procedures to bring together 11 tele-health lines across Auckland, Wellington, Christchurch and Dunedin. I have contributed to a number of strategic processes including the call review process, Professional Development Recognition Programme, complaints process and ensuring appropriate emergency response frameworks. I have regularly attended Ministry… Show more Joining the team prior to the launch of the company in November 2015, I was instrumental in establishing all governance practices and operational procedures to bring together 11 tele-health lines across Auckland, Wellington, Christchurch and Dunedin. I have contributed to a number of strategic processes including the call review process, Professional Development Recognition Programme, complaints process and ensuring appropriate emergency response frameworks. I have regularly attended Ministry of Health meetings to develop protocols and strategy, in addition to liaising with key stakeholders across the business to ensure service delivery targets are achieved. Additional achievements include:• Significantly improved the call-flow, establishing communications procedures, training modules and call scripts for the nurses and counsellors within the contact centre’s• Member of the team that has aligned the business with ISO9000 accreditation requirements, successfully completing preliminary tracks and on track for full accreditation by March 2018• Embedded a quality management system, writing policies and procedures to support this based on review and analysis of the current working model with additional improvements• Key member of the Clinical Effectiveness and Improvement team Show less

With two key contracts that I privately consulted on, I set up and established the physical and operational requirements for the businesses. These included:Project – Auckland Weight Loss Surgery• Consulted to a two-surgeon team, overseeing the set-up and implementation of a new practice in the weight loss industry• Managed the recruitment of administration staff, and set up all contracts for these staff, in addition to the existing five allied health contractors• Oversaw the… Show more With two key contracts that I privately consulted on, I set up and established the physical and operational requirements for the businesses. These included:Project – Auckland Weight Loss Surgery• Consulted to a two-surgeon team, overseeing the set-up and implementation of a new practice in the weight loss industry• Managed the recruitment of administration staff, and set up all contracts for these staff, in addition to the existing five allied health contractors• Oversaw the implementation of all IT and operational systems including patient management, accounting, payroll, monthly reporting, phone and EFTPOS requirements• Coordinated the physical move and associated logistics of all furniture, stock and medical equipment Project – MacMurray Centre for Endoscopy and Gastroenterology• Worked with the developer, set up a new, purpose built Gastroenterology Unit, comprising four consulting rooms, two procedures rooms, and two recovery rooms, within a ‘spa-like’ environment• Oversaw the staff recruitment, training requirements, and operational system implementation for the business• Instigated all staffing and supplier contracts, in addition to supporting the management of the budget • Successfully established the financial models, business practices and operational processes to support the rapid growth it has undergone since its conception, with 6 current shareholders Show less

As the Service Manager across a number of different departments including adult, community and long-term conditions (Jul 2014 – Oct 2015), General Surgery, Ophthalmology and Patient Administration Services (Feb 2014 – Jul 2014) and General Surgery, Gastroenterology, Respiratory and Trauma (May 2006 – Feb 2014), I oversaw strategic and operational requirements with over 460 staff and a budget of $90m. I was responsible for attending strategy meetings, managing the planning of both OPEX and CAPEX… Show more As the Service Manager across a number of different departments including adult, community and long-term conditions (Jul 2014 – Oct 2015), General Surgery, Ophthalmology and Patient Administration Services (Feb 2014 – Jul 2014) and General Surgery, Gastroenterology, Respiratory and Trauma (May 2006 – Feb 2014), I oversaw strategic and operational requirements with over 460 staff and a budget of $90m. I was responsible for attending strategy meetings, managing the planning of both OPEX and CAPEX funds, engaging and motivating the team, negotiating contracts and contributing to research projects.My key achievements in this role include:• Instrumental in reducing wait list times from 6 months down to 4 months, by streamlining production processes, adjusting the management of rosters, introducing increased flexibility into the workforce and actively managing weekly targets with direct reports• Led a number of new projects for ADHB, to reduce departmental costs, while increasing services to the public including overseeing the GP skin legion project and working with primary health services to deliver this service within their rooms• Introduced multiple cost saving initiatives including identify equipment to purchase to remove hireage costs, re-evaluating blood use processes and procedures and effectively managing staff fluctuations and annual leave balances• Led a project for the Trauma unit, involving hosting of a national data base, driving a new revenue stream for the department, and achieving successful implementation of the process following a lengthy 3-year trial• Significantly contributed to the successful implementation of the Global Rating System within the gastroenterology department to track service outcomes, resulting in an increase in productivity and decrease of complaints Show less

As the Charge Nurse Manager I managed the operational management and professional development of the department comprising a team of nurses, technicians and orderlies. I contributed to planning and subsequent implementation of a new suite for outpatients in addition to the refurbishment of the suite for inpatient services. Leading and motivating a professional team, I oversaw the complex rostering requirements to achieve all client services expectations.