• Onboarding MSP clients and internal employees by configuring workstations or new deployments, such as network stacks installs, printers, and kiosks. • Office/Azure/Active Directory/Windows Defender administration.• Handle employee questions regarding end-user-facing hardware and software.• Maintain accurate notes and issue statuses within the ConnectWise Manage ticketing system, to manage tickets according to priority.• Promptly escalates more advanced tickets to the correct Tier based on established guidelines.• Remote connect to end users’ devices through ConnectWise Screenconnect and LogMeIn VMware.• Regularly communicate with customers, network providers, and vendors, promptly addressing their concerns and ensuring smooth resolution of issues.

Provided constant administrative support, including answering and transferring calls, proofreading, data entry.Operating and maintenance of essential machinery such as printers, copiers, and phones.Install, configure, and maintain computer network systems for Ticketing department.Provide networking support/troubleshooting and general support to department devices.Install, update, and configure software and drivers for Ticketing department workstations, laptops, and tablets.

Ensure that each customer receives prompt and courteous service.BackOffice, Arctics, Seven-rooms used to process online, phone, and in-person ticket purchases and reservations in English or Spanish.Archived guest information into BackOffice database for marketing and customer profile creation.Addressed, handled, or transferred high volumes of customer inquiries by using the proper resources to satisfy all customer questions and needs.Employee of the Week status on multiple occasions by exceeding expectations of selling 40+ VVIP experience packages.Provide technical support for end users using AXS tickets application in persona and remotely via phone.