Shareen Sd Email & Phone Number

Bengaluru, Karnataka, India

Act as the initial contact for all technical support issues for our remote and in-office employees• Administer and support the company’s IT related systems, such as the Email, OKTA, Sophos, Akkadian, VDI, AD, Office Suite, OneDrive, Slack, and other end-user community services/products• Provide prompt escalation support, troubleshooting, and resolution of end-user issues• Work on onboarding and offboarding for all new in-office and remote employees, including set up of all software, hardware, and security systems based on each role’s needs• Install and maintain end-user devices such as laptops, MFP and Scanners• Provide basic support for networking, Wi-Fi, and VoIP systems• Lift moderately heavy objects, such as computers, printers, and peripherals• Engage and work with third-party support and equipment vendors as needed• Work on Procuring the Company Asset and Maintain the Stocks• Configure, pack, and ship equipment to remote users as needed• Configure office space, which includes leading equipment purchasing decisions and setting up Wi-Fi, printing, monitors, etc.• Offer ideas to streamline our processes and improve upon existing programs

Mumbai 400065, Mh

• Responsible for prompt resolutions of all incidents and requests brought to the attention of the Service Desk.• Provide support for windows clients as needed with regards to VPN, network connectivity, hardware/software issues.• Lead and support in-house software rollouts and enterprise desktop applications and hardware refreshes.• Create Domain users, Domain Admins and other management accounts with respective to enabling UNIX attributes.• Assist users with changes to Administrator Accounts, Passwords and Domain Privileges in Active Directory as required.• Experience supporting smart phones including iPhone, and Android models.• Perform remote desktop operations to assess software configuration malfunctions and overall system operation.• Advance trouble shooting on office365 applications.

Chennai

• Provided phone support and support through email to correctly identify, escalate, quantify, and document the results for support issues.• Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources.• Maintain strong and positive customer relationships through problem understanding, prompt communication and timely resolution or escalation of issues.