Shareen Sd Email & Phone Number

Bengaluru, Karnataka, India

• Act as the initial contact for all technical support issues for our remote and in-office employees
• Administer and support the company’s IT related systems, such as the Email, OKTA, Sophos, Akkadian, VDI, AD, Office Suite, OneDrive, Slack, and other end-user community services/products
• Provide prompt escalation support, troubleshooting, and resolution of end-user issues
• Work on onboarding and offboarding for all new in-office and remote employees, including set up of all software, hardware, and security systems based on each role’s needs
• Install and maintain end-user devices such as laptops, MFP and Scanners
• Provide basic support for networking, Wi-Fi, and VoIP systems

Mumbai 400065, MH

• Responsible for prompt resolutions of all incidents and requests brought to the attention of the Service Desk.
• Provide support for windows clients as needed with regards to VPN, network connectivity, hardware/software issues.
• Lead and support in-house software rollouts and enterprise desktop applications and hardware refreshes.
• Create Domain users, Domain Admins and other management accounts with respective to enabling UNIX attributes.
• Assist users with changes to Administrator Accounts, Passwords and Domain Privileges in Active Directory as required.
• Experience supporting smart phones including iPhone, and Android models.

Chennai

• Provided phone support and support through email to correctly identify, escalate, quantify, and document the results for support issues.
• Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources.
• Maintain strong and positive customer relationships through problem understanding, prompt communication and timely resolution or escalation of issues.