Sharely Alfaro Elizondo Email & Phone Number

Amsterdam, North Holland, Netherlands

• Setting up and delivering product implementation plans, with responsibility for executing within established timelines.
• Accountable for the delivery and quality of communication plans, training sessions, and knowledge resources for users.
• Acting as the central point of contact and coordinating actor for Technology, Communication, Marketing, Training, and Customer Support teams.
• Driving change management by identifying stakeholder needs and ensuring smooth transitions during product rollouts.

• Assist the Chief Data & Technology Officer in all areas of executive operations
• Handle communications across programs by coordinating consistent and timely follows up between team members, and other units as needed
• Connect stakeholders and initiate workflow streamlining
• Support in and provide statistics, presentations, calculations and other communications
• Prioritize conflicting needs; handle matters expeditiously, proactively, and assure successful follow-through
• Proactively drive engagement across the department, identify areas with challenges, and make suggestions on how to improve and drive connection for all colleagues located across the globe.

Estados Unidos

San José, Costa Rica

• Managed the team created by the Ministry of Public Education responsible for the strategy to manage the school year during the COVID-19 emergency
• Conducted research on international responses and advised heads of departments and stakeholders from the Costa Rican Ministry of Education
• Performed a content analysis of social media interactions regarding the response of the government to the crisis
• Advised the Ministerial Communication Office with public affairs, including media outreach, content creation, and supervision of public campaigns

San José, Costa Rica

• Assisted the implementation of the Seal of Gender Equality for Private Companies and the Management System for Gender Equality
• Coordinated with the private sector to close financial gaps for women and identified potential partnerships for the Project
• Led the strategic communications and Public Relations for the Gender Equality Project
• Executed multi-channel digital marketing strategies: email, social media & webpage
• Reported on web analytics, performance analysis, and SEO
• Created presentations and data visualizations for decision-making and stakeholders

San José, Costa Rica

• Led a team in charge of a strategy to improve communication channels between education stakeholders
• Conducted data-driven research and project drafting on quality assurance in Education
• Presented findings in national forums. The results have been used for decision-making

San José, Costa Rica

I proposed and created the first ombudsman´s office in a Costa Rican media outlet.

San José, Costa Rica

• Main communication advisor of former Minister of Education, Sonia Marta Mora
• Designed and executed multi-channel communication strategies (massive campaigns and digital marketing)
• Identified and outreach to potential partners for strategic projects
• Conducted data-driven research. Findings used for decision-making
• Performed empirical research, including interviews and focus groups. The results were used to design and execute communication strategies
• Evaluated and reported on the performance of communication campaigns

San José, Costa Rica

• Conducted national research for newspaper publications
• Reported on topics of national interest
• Developed creative writing skills as an Intern at the Sunday Magazine newspaper.

San José, Costa Rica

• Designed and executed the "Inside Out: 1 family" campaign to commemorate the International Day of Refugees. The initiative received regional recognition.
• Designed and executed multi-channel communication strategies
• Designed graphic materials for web and social media

San José, Costa Rica

• Hosted the TV program ¨Música por Inclusión¨
• Worked as a journalist, TV producer, and video editor.

Washington, DC

Intern at Executive Secretariat for Integral Development (SEDI)

Master Of Public Policy, Social Policy

Exchange Programme, Social And Behavioural Sciences

Bachelor'S Degree, Journalism

Bachelor'S Degree, Audiovisual Production