Shari Firestone Email & Phone Number

Foster City, California, US

• Create sales learning programs to drive revenue and goal attainment.
• Develop relationships with key leaders to determine impactful onboarding paths, new hire learning, in-person and virtual workshops.
• Design and deliver continuous sales learning and coaching sessions for sales account executives.
• Shorten ramp-up time and streamline the sales cycle through effective training and development strategies.

Toronto, ON, CA

• Drive growth and success, by offering sales skills training, coaching and support to sales teams.
• Partner with sales leaders and other stakeholders to create, design and deliver skills training for sales and client management professionals.
• Designed, developed, and facilitate global onboarding for new sales representatives across Legal and Tax and Accounting sales teams to reduce onboarding time from 3 months to 4 weeks.
• Led team to convert instructor-led courses to virtual instructor-led courses (VILT).
• Monitor existing training and evaluate new programs to determine the overall effectiveness.
• Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.

Toronto, ON, CA

• Designed and facilitated onsite and virtual training programs to educate and enable sales teams to improve sales efficiencies.
• Created training programs, which involved learning a new system, developing the workshop and instructional design, and delivering the training (virtual or onsite).
• Updated and designed training documentation.
• Acted as subject matter expert for Salesforce.com and other systems-related offerings.
• Developed online training videos.

Toronto, ON, CA

• Created Sales training programs and training course materials, for Tax and Accounting sales representatives.
• Supported remote and online training initiatives by writing manuals and recording videos.

Toronto, ON, CA

• Managed a group of field-based sellers across the US.
• Created training and retention programs to further support our customers by analyzing customer training and retention-related trends.
• Developed customer-facing instructional guides (video and printed).
• Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
• Provided information on client relationships and projects to sales leaders.
• Recruited and trained Client Service Managers and provided evaluations with feedback to cultivate a highly talented team.

Toronto, ON, CA

• Responsible for client management, renewals and sales to tax and accounting firms, law firms and corporations.
• Delivered high level of service to clients in an effort to build upon relationships for the future.
• Provided information on client relationships and projects to major stakeholders.
• Trained and mentored new team members to promote productivity, accuracy and improved customer service.