Shari Firestone Email & Phone Number

Foster City, California, Us

• Create sales learning programs to drive revenue and goal attainment.• Develop relationships with key leaders to determine impactful onboarding paths, new hire learning, in-person and virtual workshops.• Design and deliver continuous sales learning and coaching sessions for sales account executives.• Shorten ramp-up time and streamline the sales cycle through effective training and development strategies.

Toronto, On, Ca

• Drive growth and success, by offering sales skills training, coaching and support to sales teams.• Partner with sales leaders and other stakeholders to create, design and deliver skills training for sales and client management professionals.• Designed, developed, and facilitate global onboarding for new sales representatives across Legal and Tax and Accounting sales teams to reduce onboarding time from 3 months to 4 weeks.• Led team to convert instructor-led courses to virtual instructor-led courses (VILT).• Monitor existing training and evaluate new programs to determine the overall effectiveness.• Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.• Demo2Win certified coach• Certified facilitator of Richardson Sales Excellence’s Consultative Selling program• Everything DiSC Workplace certified facilitator• Developed skill-specific training programs and corresponding training materials, to promote employee development, including courses such as DiSC, DiSC Based Negotiations, Impactful Communications, Selling with Microsoft Whiteboard, and Prospecting with Seismic.• Facilitate Emotional Intelligence, Active Listening, Active Reading, Objection Resolution, Storytelling, Credentialing, Email Techniques for Appointment Setting, Path to Quota, Value Messaging/Why Change, Questioning Skills courses.

Toronto, On, Ca

• Designed and facilitated onsite and virtual training programs to educate and enable sales teams to improve sales efficiencies.• Created training programs, which involved learning a new system, developing the workshop and instructional design, and delivering the training (virtual or onsite).• Updated and designed training documentation.• Acted as subject matter expert for Salesforce.com and other systems-related offerings.• Developed online training videos.

Toronto, On, Ca

• Created Sales training programs and training course materials, for Tax and Accounting sales representatives.• Supported remote and online training initiatives by writing manuals and recording videos.

Toronto, On, Ca

• Managed a group of field-based sellers across the US.• Created training and retention programs to further support our customers by analyzing customer training and retention-related trends.• Developed customer-facing instructional guides (video and printed).• Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.• Provided information on client relationships and projects to sales leaders.• Recruited and trained Client Service Managers and provided evaluations with feedback to cultivate a highly talented team.

Toronto, On, Ca

• Responsible for client management, renewals and sales to tax and accounting firms, law firms and corporations.• Delivered high level of service to clients in an effort to build upon relationships for the future.• Provided information on client relationships and projects to major stakeholders.• Trained and mentored new team members to promote productivity, accuracy and improved customer service.