Abdullah Sharifi Email & Phone Number

Toronto, On, Ca

London, Ontario, Canada

• Provided prompt and effective solutions to over 85 clients per day via inbound calls addressing their day to day queries, complaints and banking needs.• Ensured compliance to banking regulations by strictly adhering to banking procedures, practices and guidelines while swiftly addressing customer queries. • Successful in achieving the monthly target for customer satisfaction, which resulted in an overall 20% increase in customer satisfaction rate as shown by post-call customer satisfaction surveys.• Consistently met departmental sales targets and acquired new business by achieving 89% of monthly goals, by recommending appropriate products and services for each customer's individual needs.

Bar Harbor, Maine

• Created content and launched Facebook ad campaigns which resulted in 40% increase in audience engagement and 35% increase in the Bluenose Inn’s Facebook page followers. • Maintained customer satisfaction by responding to customer inquiries and complaints via email and phone which entailed 70+ inbound phone calls daily and responding to email inquiries within 2 hours of receipt during shift.• Volunteered to take on additional tasks of organizing guest files in the back office and helping guests with carrying luggage whenever needed • Served more than 30 guests in the dining area while checking in and out over 50 guests daily.

Bangor, Maine Area

• Made 50+ cold calls a day to University alumni requesting donation to the Husson Annual Fund and successfully received over $1,500 in donations within a month.• Built and maintained relationships with Alumni by inviting and welcoming them to upcoming monthly and quarterly events held by the school.• Maintained the alumni database by constantly updating their contact details and current employment information via phone as well as email on a monthly basis.

Bangor, Maine Area

Assisted incoming domestic and international students with their transition to Husson University

Bangor, Maine Area

• Posting new available jobs in Husson University's Career Services database• Responding to inquiries from students, staff and employers • Setting up appointments for students with career development advisors.

Bangor, Maine Area

• Managed social media outlets • Created content • Increased engagement • Assisted prospective international students with their application process

Bachelor Of Science - Bs, Mass Communications

Activities and Societies: Treasurer at Husson University International Students Association | Member of Public Relations Student Society.

14-Week Intensive Online Program On The Fundamentals Of Computer Technology & Project Management, Google It Support - Junior It Analyst

• Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystems • Troubleshoot.

Certificate, Digital And Social Media Marketing

Certficiate, Digital & Web Media Communications