Scrum Alliance Certifications:CSPO® - Certified Scrum Product Owner®CSM® - Certified ScrumMaster®CSaSP - Certified Scrum@Scale™ PractitionerCurrently on AGILE Project(s) as SME for Pega Payments System (PPS) MUE Remediation & Uplift, Bulk Upload BOI Remediation & Uplift, and Resilience & Transformation (EOL).The Payments Service Utility (PSU) is a standalone Support Unit in Enterprise Services (ES) incorporating payments-related technology, service management, governance and operations functions to ensure end-to-end accountability for the Group. PSU Technology, delivers a unified payments platform to provide resilience, respond to regulatory/compliance changes and deliver new customer experiences aligned to our strategy.I am dedicated to running, improving and transforming the processes that deliver products, services and productivity benefits to the CBA Group’s customers. Results-oriented and consistently successful in maintaining effective corporate governance and compliance frameworks that can identify, manage, mitigate and eliminate a diversity of risks.Along with Project Engagement as SME, my role includes business analysis and continuous improvement of CPM, the SME of Comprehensive Credit Reporting (CCR) and previously Audit Certification, Bankruptcy, and Liquidation business processes. Being a Risk "Catch of the Month" Winner, saving the CBA Group $16.8 Million in potential breaches and fines under The National Privacy Act and Uniform Credit Code legislation.We build productivity as a capability through Lean Six Sigma methods and tools, thereby initiating customer centred process design and the art of cultural change. Benefits include: • Increasing value.• Creating capacity.• Improving time to customer.• Streamlining, enhancing or transforming our processes.• Eliminating waste, defects and rework.• Improving reliability and building trust.• Producing the right results more efficiently.• Providing a foundation for innovative thinking

Import/Export of various products and services including short-term Senior Management Consulting, Technical Writing, Project Management, Business Process Re-engineering contracts for International Corporations and Ventures (Expatriate Tax-Free).

• Manage Parallel Districts and Projects including 25 directly reporting officers of the ABS for the 2006 Census.• Recruitment and training of ABS Collection Officers, Special Collection Officers in accordance with ABS policy and guidelines. Manage and deliver training sessions to all project officers and employees. Management of ongoing human resource issues. Maintain communication and security of staff and officers involved in districts and projects. • Detailed review, situation and feasibility analysis and assessment of regional areas, maps and boundaries. Relationship establishment and liaison with boards and management of Secure Buildings, Private and Non-private dwelling establishments.• Quality assurance, management and administration of all areas of all areas of project including the confidentiality and security of information, materials, and resources at all times. Logistical organisation of materials and information on behalf of the ABS.

• Conduct process mapping, business process modelling/analysis and assuring water tight implementation, for overall bottom-line results. Lead business process re-engineering teams as a major strategic initiative for Espera’s partners and clients.• Identify and re-engineer processes that can make a significant contribution to operational goals and deliver on (or beyond) Espera’s clients’ expectations and needs for robust service and quality.• Successfully deal with ambiguity, execute strong change management initiatives, communicating, networking and influencing at all levels of management and a wide variety of stakeholders while being implementation and results oriented.• Report directly to CEO delivering improvements in performance of 50% to 500% against significant operational KPIs including capacity, cost and quality.

• Auditing and re-engineering of business processes. Establish proper procedures and run the Annual General Meeting for 2006. Establish and implement By-Laws for a dry community. Establish and implement proper accounting, reporting, audit and review procedures in order to circumvent future abuse of loopholes and funds by relevant officers and stakeholders. Search, recruit and train new locally based CEO for the Calendar Year 2007. • Undertake and promote community development. Promote self management. Identify sources of funds to support future initiatives. Advise Board of Directors on legislative requirements and policy issues. Provide advice to Chairperson and elected members of the Board on works, services and activities and any negotiations which may be occurring with outside stakeholders on behalf of the Corporation. Fully manage all properties, assets and resources at Parnpajinya.

• Manage Parallel Districts and Projects including 25 directly reporting officers of the ABS for the 2006 Census.• Recruitment and training of ABS Collection Officers, Special Collection Officers in accordance with ABS policy and guidelines. Manage and deliver training sessions to all project officers and employees. Management of ongoing human resource issues. Maintain communication and security of staff and officers involved in districts and projects. • Detailed review, situation and feasibility analysis and assessment of regional areas, maps and boundaries. Relationship establishment and liaison with boards and management of Secure Buildings, Private and Non-private dwelling establishments.• Quality assurance, management and administration of all areas of all areas of project including the confidentiality and security of information, materials, and resources at all times. Logistical organisation of materials and information on behalf of the ABS.

• New Business Development in Australia/New Zealand, South East Asia through major systems integrators to include IBM, HP, CSC, Unisys, and other local channel partners. To be proactive in sourcing new and maximising existing opportunities• Assigned annual revenue target of $2.0 million dollars in July 2004. Achieved forecast for each and every month. Generated a pipeline in excess of $5.0 million dollars in Asia Pacific. Increased Market Awareness.• Manage channel relationships with all third party vendors/Systems Integrators. Increase awareness throughout region by leveraging relationships. Implemented channel engagement plan with channel partners throughout the Asia Pacific.• Manage all phases within the project life cycle from analysis to post-implementation support. Develop project plans and schedules, including risk management plan. Track project progress, report on status and raise project issues with relevant stakeholders.

• Business Management and Information Technology Training and Development Specialist. Initiate and Manage tender bid process for PNGIF (Papua New Guinea Incentive Fund). Upon winning PNGIF tender, establish Office of PNGIF Project.• Successfully bid for and won PNGIF tender in the amount of 20.2 million dollars. Established Office of PNGIF Project for New School of Health Science, upgrading Information Communications and Technology infrastructure and resources, and other infrastructure including School of Business, Student Dormitories, New Administration and Faculty Housing.• Developed new relationships with relevant stakeholders and influencers including Dept of Immigration, Dept of Employment, ANZ Bank, Westpac Bank, Bank of Papua New Guinea, Bank of South Pacific, Telikom PNG, DATEC, Dept of Prime Minister, Australian Embassy, New Zealand Embassy, Embassy of Nauru, Fijian Embassy, Embassy of Solomon Islands, and United States Embassy.

• Consult and advise on Total Cost of Ownership and Enterprise-wide systems migration and deployment. Consult on enhancement of messaging and collaboration capabilities with all features.• Consult on primary considerations of security, disaster recovery, ease of management, and reliability. Preparation of a 150 page report as a deliverable of the preliminary study.• Exchange 2000 Server Operation Guidelines, Active Directory integration, Capacity and Availability Management, Change and Configuration Management, Enterprise Monitoring and Performance, Protection and Security Measures, End User Support Procedures and Guidelines, Operations Procedures Checklist.• Lockdown of Standard Operating Environment and Desktops via Group Policy and Active Directory Configuration. Recommendations on Mass Storage Requirements, Windows Internet Naming Service Requirements, Single Sign-on recommendations between Lotus Notes and Active Directory Environment and Novell Client.

• Member of Executive Management Team. Acting Sales Operations Manager. Assigned annual revenue target of $2.0 million dollars in February 2001. Develop New Business in Australia/New Zealand, South East Asia through major systems Integrators to include Entrust Technologies, Valicert, CSC, Unisys, EDS, and local partners. Manage channel relationships with all third party vendors/Systems Integrators.• Built Professional Services Division to 25 resources including Project Managers, Systems Engineers, Database Administrators, Analyst/Programmers, Programmers, Network Engineers, Technical Architects, and Documentation Specialists.• Manage all phases within the project life cycle from analysis to post-implementation support. Develop project plans and schedules, including risk management plan. Track project progress, report on status and raise project issues with relevant stakeholders. • Ensure project compliance with IT quality and performance standards.

• 2IC (Second in Charge) of the Company. Member of Executive Management Team. New Business Development. To be proactive in sourcing new and maximising existing opportunities. Revenue target of $3.0 million dollars for Australia/New Zealand.• Total sales responsibility (existing clients and new business development), sales planning and reporting. Develop operational budgets and targets; conduct regular sales planning sessions with direct reports.• Exceed or meet Orders and Sales targets. Total project management responsibility (existing clients and new projects), design and development of statements of work. Successfully manage projects on time and within budget. • Expand the company's market penetration and to enhance its reputation. Generated over $1.6 million dollars in product licenses and services in eight months. Approximately $1 million dollars of services and $600,000 license revenue. Achieved the highest sales “order” ever achieved within Asia Pacific for IME (Integrated Messaging Exchange) Product ($600,000 license sale). Achieved forecast for each and every month.• Developed and implemented sales strategy for Australia and New Zealand. Successfully managed projects with PCCW-HKT (Pacific Century Cyber Works – Hong Kong Telecom), Hong Kong Post and Salmat for products including IME (Integrated Messaging Exchange) and MMS (Messaging Management System).• Strategic Planning and Management of Company Divisions. Regular Interstate and International Travel. Manage Pre-Sales Division. Manage Post-Sales Division. Manage and Monitor quality of support. • Manage Training Programs to provide training to the highest possible standard and quality assure skills transfer and application. Manage Effective Recruitment Processes. Resource Scheduling. • Proposal and Solution Delivery. Identify and recommend solutions to business requirements for major projects. Promote and close Strategic Relationships.

• 2IC (Second in Charge) of the Company. Member of Executive Management Team. New Business Development. To be proactive in sourcing new and maximising existing opportunities. Strategic Planning and Management• Regular Interstate and International Travel. Monitor quality of support. Assume ownership of technical support issues that are older than 72 hours. Manage Training Program to include organising and scheduling Seminars with Sales & Marketing Co-ordinator; provide training to the highest possible standard and monitor skills transfer and application.• Manage all technical communications (eg Field Flashes, Service Packs, Upgrades, Bug Fixes and so on). Proposal Delivery. Resource Scheduling. Solution Delivery. Relationships and Product Management and Marketing. Identify and recommend solutions to business requirements for major projects. • Manage all phases within the project life cycle from analysis to post-implementation support. Technical Sales Presentations and Product Demonstrations. Manage Trial installation and Proof-of-concepts. Manage Training of Customer Staff Members.• Develop project plans and schedules, including risk management plan. Track project progress, report on status and raise project issues with relevant stakeholders. Manage relationships with customers, both internal and external including suppliers and consultants involved with projects. Ensure project compliance with IT quality, Year 2000 and performance standards. • Understand and support business processes and objectives and implement strategies consistent with them. Maintain annual recurring maintenance revenue at 95% of plan or above for the fiscal year by delivering outstanding customer service to drive usage of products at customer sites.

• Manage monthly meetings with Resellers to discuss and advise on strategies to close current and potential opportunities. Developed Viasoft’s 2-tier channel model for sales of their OnMark 2000 product and Visual Process (SHL Transform). Tier 1 included major System Integrators such as EDS, CSC and Unisys.• Revenue target of $3.0 million dollars for Australia/New Zealand. Started up Viasoft Client/Server sales in Australia. Implemented Client/Server customer care program. • Manage projects and statements of work for OnMark 2000 product suite and Visual Process (SHL Transform) Knowledge Management solution. Generated over $2.0 million dollars of license revenue 1998 and 1999. Generated over $2.5 million dollars of revenue through indirect channel in 1999. Achieved over 95% support and maintenance renewals for 1998 and 1999. 55% of revenue was services based and 45% of revenue was product licenses. • Successfully managed projects with Commonwealth Bank of Australia, AMP Australia, Mercantile Mutual, Lend Lease/MLC, Equant, Millennium Solutions, and many others. Employee of the year 1998. • New Business Development. To be proactive with all Resellers in sourcing new and maximising existing opportunities. Manage appropriate strategies, pricing and licensing. Devise promotional plan to encourage Resellers to sell OnMark Maintenance. • Regular Interstate and International Travel. Provide quality pre-sales support to Resellers based on Viasoft methodologies for those opportunities. Provide Pre & Post Sales Technical Support to all Resellers until the Help Desk is fully operational. Once operational, technical support limited to 10 to 12 Resellers. • Monitor quality of support delivered by the Help Desk. Assume ownership of technical support issues submitted to the Help Desk that are older than 72 hours.

• Manage the Pre and Post Sales Support activities for a number of Enterprise-wide solutions. Win new and add-on business. Planning and implementation of customer solutions.• Successfully managed projects with National Australia Bank, Office of State Revenue, Fortis Business Systems, AMP Australia, Royal and Sun Alliance, Cathay Pacific Airways, IBM Global Services, AGL, Qantas, NSW Police, Victoria Police, and many others.• Customer Support Services. Technical Sales Presentations and Product Demonstrations. Trial installation and Proof-of-concepts. Product Management. Liaison with Vendors.

• Provide Leadership and Management for a group of Technical Specialists. Maintain control of STEPS Migration Strategy (DistribuLink Software Distribution and Data Warehousing utilising XCOM). Manage the acquisition, implementation and control of the Quality Assurance Windows NT Test LAN.• Represent Quality Assurance on Special Project Teams. Developing and Maintaining TPNS and other test scenarios for system and application software. • Training activities. Representing the section at project and other meetings. Promote services of QA section. Liaise with third party vendors.

• Data Base Administration and Consultation. Provide Project Administration, Management and Consultation for support activities and clients. Management, ongoing development and control of the Novell LANs, WANs, Comms.• Investigation, analysis, design, development, testing, modification and enhancement of Unisys and IBM Database Management Systems. Manage the day to day operations of support systems including: hardware and software, system back-up, disk compression and system security. • Information system planning and management. Investigation and resolution of user difficulties. Systems Development and Documentation. Development of user inquiry formats; and user manuals. Provide training for staff in computer support systems. Liaise with management, and third parties regarding internal systems infrastructure. Schema and Subschema development and enhancement restructuring.

• Provide Project Administration, Management and Consultation Pertinent to Application Development and Resources. Analysis, redesign, development and end-user training of a more efficient Building Application package for the Building Division.• Redesign a system in COBOL to replace the current production input system for building applications. Full consultation with system users to redesign and enhance the system. Compilation of full documentation from system analysis and design documents to end-user satisfaction.

• Exceed the Expectations of Clients by Delivering Quality Service. Give the Customer What They Want, When They Want It, At A Price They’re Willing To Pay• Marketing Consulting, Research and Development• Competitor Surveys, Analysis• Feasibility Studies• Product Launches• Qualitative/Quantitative Research• Seminars/Management Training

• Management of Resources. Training of students on various software applications. • Maintenance and organisation of Computer Hardware. Troubleshooting and Supervision of use of Computer Infrastructure.