Sharai Koons Email & Phone Number

Lenexa, Kansas, United States

• Accurately enter information into Navision to achieve superior order processing• Coordinate expedited orders with warehouse to eliminate communication errors• Communicate order status with customers to promote trustworthiness and dependability• Build customers trust and loyalty by professionally answering any inquiry• Update customer database with inquiry information to drive transparency across organization• Build AT&T kits within order management system to ensure BOM detail and asset capture is accurate• Willingness to take on new responsibility• Adaptability to change as needed for success

Lenexa, Kansas

Greater St. Louis Area

Hired and promoted to oversee the Copy & Print department to ensure all budget, production, and customer service goals were met for a leading provider of office products, services, and solutions for every workplace.• Engage and provide an exceptional experience for customers by promoting the sales of best solutions to meet their needs, producing quality products, offering incremental value-added products and solutions, and ensuring on-time delivery.• Coach, train, supervise, develop, and contribute to annual evaluations of a team of three Print Specialists.• Produce high quality brochures, posters, business cards, letterhead, signs, banners, and coil-bound presentations/proposals.• Demonstrate expertise with Microsoft Office Suite and Adobe Photoshop software, as well as a variety of equipment including high-volume black & white and color copiers, large format print, laminating, binding, stamp creator and fax machines.• Gained a reputation for ability to quickly cultivate ongoing customer relationships and become a trusted expert by utilizing advanced print services knowledge, and excellent communication skills, which built customer loyalty and repeat business.• Recognized as Most Valuable Person in 2015, and as Employee of the Month more often than any other store employee.• Consistently increase sales year over year, ranking 43rd out of 2,000 stores nationwide in beating annual sales quota.• Coordinate projects requiring outsourcing to an Office Depot affiliate; perform final edits to meet customer needs.• Ensure all customers receive the highest level of service utilizing quick decision making, problem solving, and scheduling skills.

Sedalia, Missouri

Served in dual role in a production line position, and selected to serve as temporary supervisor to cover supervisory gaps for the world's largest manufacturer of tool boxes, featuring a broad line of tool storage solutions.• Served as Production Supervisor, overseeing a combination of 30 full and part-time production welders and assemblers on third shift of a 24/7 manufacturing operation; performed all relevant H.R. duties including training, mentoring, and evaluating.• Managed production problems such as unavoidable delays, material shortages, and equipment malfunctions to maximize production line efficiency and output, with a focus on safety, delivery, quality, and costs of operations.• Scheduled production runs, performed inspection and quality control activities, and prepared necessary records and reports. • Originally hired as a welder utilizing an Autoweld Systems Internal Welding Machine, and transferred to press department as a Cell Leader for secondary press; drove continuous improvements to meet production schedule and ensure superior quality.• Excelled in a team environment, working with other employees, and following all company policies and procedures.

Independence, Missouri

Hired as cashier, and promoted to manage the print and copy center based on exceptional performance and initiative.• Performed similar duties and responsibilities as outlined above at Ellisville Office Depot location.