Shari S. Email & Phone Number

Burbank, California

Greater Chicago Area

• Web Architecture, Development, and Implementation utilizing WordPress platform, customizing for web2.0 with HTML/HTML5, CSS/CSS3, PHP, Java, Javascript, and MySQL for Bravura Magazine, ACME Design House. Template.
• eCommerce programming with PHP, Javascript, and MySQL for Savarino Art. Programmed Zen platform providing Savarino Art customers the means to purchase through ecommerce system.
• BeneClaims: Risk Analysis and Feasibility Study projects for BeneClaims website, blog, CMS, and CRM applications using both Windows Server 2016 or Linux Red Hat and a SQL data storage requirement (Microsoft SQL, Oracle.

Elgin, IL

• Backfill teaching contract with Swoon Technology Resources, LLC, Chicago, IL
• Taught CompTIA and Microsoft certification courses, preparing adult learners for IT certification exams
• Supervised two lab assistants in A+ lab.

Riverwoods, IL

• Backfill contract with Viva USA.
• Managed annual security compliance projects. Partnered in liaison capacity with Product and Project Management in key project initiatives mirroring corporate strategies and vision. Analysis and coordination or.

Riverwoods, IL

• Incident response and management contract with CRS Group
• Mentored nine junior incident management analysts in establishing, facilitating, and managing bridge calls, serving as liaison between business units and support staff on sensitive systems issues.
• Assisted Enterprise Global Service Desk Incident Management staff in ACD queue overflow using HP Service Manager, including password resets via Secure CRT, RSA, IDM, MS Server 2003, TSO, resetting VM Ware, and VM.

Chicago, IL

• On-site Service Delivery contract role with Technisource. Facilitating Support Bridge calls on sensitive systems and network issues serving in a liaison capacity between business groups and support staff. Central point.
• Designed and implemented new training program and mock drills for existing and new employees, increasing SLA from 80% to 95% and reducing downtime costs by $25,000 average per customer for each occurrence.
• Created a Disaster Recovery procedure designed and implemented for Incident Management and Response department. Instrumental in preparing team for DR drills for application engineers. This DR procedure was utilized.
• Transitioning and trained CPM Braxis Technicians during their on-boarding as TU reorganized TSD off shore.

Wooddale, IL

• Open ended contract with Valcom
• Queue Coordination by monitoring team member performance strengthening support process according to SLA best practices. Train and mentor new personnel on procedural activities within the department. Team player.
• Served as SME for POTS line issues and support as liaison between HSBC business units, HSBC support staff, HSBC Software Engineers, and Vendor suppliers.
• Supported the HSBC Consumer Lending Branches nationwide (15,000 workstations and telephones) via Unicenter Ticketing system and email, responding via Lotus Notes. Monitoring installed systems in a SEIM style, reviewing.

Master'S Degree, Computer And Information Systems Security/Information Assurance, 4.0

Post Baccalaureate Certificate, Computer And Information Systems Security/Information Assurance, 4.0

Bachelor Of Science, Information Technology, 4.0

Associate Of Science (As), Computer And Information Systems Security/Information Assurance, 3.805

Activities and Societies: Honors(NSA 4011 Professional program)

Associate'S Degree, Application Programming

Activities and Societies: Phi Theta Kappa, Science Fiction Writers Club