Shari Pillai Email & Phone Number

Ernakulam, Kerala, India

As Project Manager, my responsibility extends to overseeing day-to-day operations of cross functional multiple IT projects and teams, ensuring timely and within-budget project delivery. Active contribution to internal process enhancement initiatives and continuous improvement practices. Integral involvement in defining project scope, objectives, and deliverables. Leading project planning and implementation phases, including task definition and resource allocation within a software delivery framework. Facilitating assembly and coordination of project teams, alongside budget and resource management, while ensuring alignment with project requirements. Providing strategic direction to project teams and overseeing progress monitoring and reporting. Engaging in change management and scope control processes. Role includes people management, strategic planning, risk mitigation, and change oversight. Proficiency in utilizing project management tools such as JIRA, CRM, Visio, Excel, and MS-Project. Demonstrated expertise in influencing, leading, and delegating tasks, complemented by robust communication and documentation proficiencies. Well versed in Agile processes, including Sprint planning, Daily scrum or standup, Sprint review, and Sprint retrospective, adds agility to project execution. Additionally, adept at project tracking and leading, incorporating tools like the RACI matrix, which defines roles and responsibilities within the project team, ensuring clarity and accountability throughout the project lifecycle. Performance Management designs, implements, and evaluates talent and performance programs. Identifies, develops, retains top talent, supports low performers. Ensures processes align with goals, guides human resourse business partners, executes talent strategies, improves performance processes, collaborates on succession plans, analyzes data, provides guidance to managers and HRs.

Kochi, Kerala, India

Lead requirement gathering, documentation/SOP FRD & BRD.Act as primary liaison, ensuring transparent communication among stakeholders.Interface with government officials to align projects with regulatory standards.Comprehend business needs, collaborating with the development team for detailed requirement clarification.Conduct AS IS studies and gap analyses to inform project scope and direction.Project scope definition and optimize requirements for efficient solution delivery.Obtain stakeholder sign-off at critical project phases for alignment and progress.Prepare project documentation: FRS, SRS, RTM, guiding project execution.Develop prototypes/mockups to visualize deliverables and gather feedback.Create UAT test cases, facilitate knowledge transfer for development and testing.Verify solutions, obtaining UAT sign-off to ensure stakeholder expectations alignment.Provide end-user training, post-implementation support for successful adoption.Coordinate with cross-functional teams, including technical writers and QA, for project alignment.Support use case and sequence diagram preparation to guide design document.Demonstrate SDLC model proficiency, UML diagrams for project management. Kanban board dashboard techniques for project progress monitoring, workflow optimization.smart grid, AMI applications expertise.serve as techno-functional analyst for Smart Grid solutions, meters, field network, head-end systems, MDM. Integration, consulting on AMI business.Central point for policy, security, compliance standards.Business meetings, identify challenges, propose solutions, Provide AMI app support, integration troubleshooting, enterprise systems alignment.business requirement, manage solution delivery via vendor partnerships.Requirement gathering, document review, UAT execution.Facilitate exhibitions, tendering for smart grid apps, showcasing, vendor client.Conduct Sprint planning, Daily scrum, standup, Sprint review, and retrospective to ensure Agile project efficiency.

Kochi, Kerala, India

Translate customer requirements into detailed specifications and obtain approval from the Project Manager and clients.Work with customers across the globe (mainly USA) and ensure timely availability for comfortable project discussions.Collaborate with the project team to meet specific client or product requirements.Respond to customer service issues promptly.Create effective customer service procedures, policies, and standards.Develop customer satisfaction goals and coordinate with the team to consistently meet them.Maintain accurate records and document all customer service activities and discussions.Assess service statistics and prepare detailed reports on findings.Participate in the review of various phases of the SDLC.Regularly interact with various project/module teams and communicate critical project or product issues to the development team as they become known.Identify sources of technology and data that can reduce development costs, such as licensing externally developed software.Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.Construct workflow charts and diagrams by studying system capabilities and writing specifications.Improve systems by studying current practices and designing modifications.Prepare technical reports by collecting, analyzing, and summarizing information and trends.Contribute to team efforts by accomplishing related results as needed.Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, and present findings to various teams.Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.Conduct insightful, ad hoc analysis to investigate ongoing or one-time operational issues.

Ernakulam, Kerala, India

Elicit comprehensive requirements from diverse sources within the organization and clients through requirements calls, enhancement documents, change requests, and test cases. Critically evaluate and analyze gathered information, reconcile conflicts, and decompose high-level information into detailed, actionable insights. Abstract from low-level information to develop a general understanding, distinguishing user requests from true needs.Leverage extensive experience in use-case and user story creation, requirements documentation, prototyping, and storyboarding. Manage non-functional requirements to ensure comprehensive project coverage. Facilitate workshops with business users to support product development, ensuring alignment with business goals.Contribute to and complement the testing process, from test planning and strategy development to defect triage and resolution. Possess a deep understanding of UX/usability principles, ensuring intuitive and satisfying end-user interactions.In-depth knowledge of Agile methodology, including iterative development and continuous integration, to ensure efficient delivery of high-quality software products. Familiarity with the entire Software Development Life Cycle (SDLC). Skilled in estimation techniques and change management, ensuring effective management of project timelines, budgets, and resources.Coordinate with demo teams to showcase Business Analysis (BA) competencies through collaterals, case studies, and presentations. Effectively pitch BA capabilities to stakeholders, demonstrating the value of thorough business analysis on project success.Familiarity with design, development, and database aspects, ensuring a holistic understanding of the technical landscape and the ability to bridge communication between technical and non-technical stakeholders. Apply this knowledge to drive improvements and innovations in project delivery, enhancing outcomes.

Cochin

Graduate Software Trainee Responsibilities:Analyzed user requirements and wrote/tested code, refining as necessary.Researched and designed new software programs and evaluated existing systems.Integrated software products across platforms and created technical specifications.Developed systems to control job scheduling and managed user access.Wrote operational documentation and maintained systems by monitoring performance.Evolution to Business Analyst Responsibilities:Identified core features for products and captured business requirements.Demonstrated solutions to clients and stayed updated on IT advancements.Analyzed user needs and guided the project team in generating system requirements.Collaborated with stakeholders to ensure alignment between business objectives and technical solutions.Facilitated communication between development teams and business stakeholders.Assisted in project direction and ensured delivery met business needs and expectations.This transition highlights my progression from hands-on software development to a more strategic role in analyzing business needs and guiding project direction.

Master Of Technology - Mtech, Computer Science

Mahatma Gandhi University, Kottayam

Bachelor Of Technology - Btech, Computer Science