• Oversaw team of concierge staff to ensure the smooth operation of front desk services.• Conducted comprehensive training sessions for new hires on company policies, customer service protocols, and on-site procedures, ensuring seamless on-boarding and reducing time to proficiency.• Addressed and resolved a wide variety of concerns and complaints pertaining to residents by collaborating with property management and board of directors in by-weekly meetings.• Assisted property manager with administrative tasks like record keeping, updating the company’s system, handling money and cheques, maintaining monthly income reports and audit sheets.• Coordinated with contractors to enhance property aesthetics and energy efficiency, ensuring timely maintenance and tenant satisfaction, contributing to overall property success.• Crafted and distributed building-wide notices to inform residents about upcoming monthly events, ensuring widespread awareness within the community. Key Highlights:• Conceptualized and executed building events such as Summer Barbecue and Meeting with Santa on the Christmas Eve to enhance resident satisfaction and foster community engagement. • Spearheaded community fundraising events to support Royal LePage Shelter Foundation, aiding women and children escaping domestic abuse.

• Serve as the primary point of contact for clients, addressing inquiries and providing information about residential, commercial, and investment real estate services.• Conduct thorough client intakes to understand individual needs and goals, facilitating tailored solutions that meet their real estate objectives.• Maintain detailed records of client interactions, inquiries, and feedback, ensuring accurate and timely follow-up on all issues.• Resolve client complaints and issues efficiently, utilizing problem-solving skills to enhance customer satisfaction and loyalty.• Participate in training and development programs, such as the From the Ground Up (FTGU) Academy®, to stay updated on industry best practices and improve service delivery.• Contribute to team efforts by sharing insights and feedback on client experiences, helping to improve service processes and overall client satisfaction.

• Demonstrated an in-depth knowledge of store products, analyzing customer needs, and providing suitable recommendations.• Designed and executed creative and engaging merchandise displays to highlight products.• Assisted customers in navigating the store, completing sales transactions, and processing returns.• Provided personalized sales support and practiced consultative selling to enhance customer experiences.

• Performed sales of Office and home furniture products verticals with key accounts managed sales through forecasting, account resource allocation, account strategy, planning, partnership development, quota attainment, and contract management.• Received comprehensive training in both the furniture vertical and the automotive segment, focusing on tooling solutions, which included developing and nurturing relationships with key automotive manufacturers such as Honda, Toyota, and Tata Motors to effectively promote and sell custom-built, high-quality tooling solutions.• Penetrated key market segments by understanding business models and key initiatives to meet customer needs and business objectives through distributor partners, territory representatives, district sales managers, and membership.• Provided regular, formal updates to the senior leadership team on key clients while working closely with sales strategy to review and interpret sales data.• Collaborated seamlessly with cross-functional teams, including supply chain, marketing, finance, and architects to make calculative decisions.• Proficiently leveraged Salesforce Sales Cloud app to optimize sales operations, encompassing call logging, task tracking, expeditious lead engagement, and customer data analytics.• Participated in the implementation of best management practices and training programs (performance management, recruitment, training, sales management, mentoring, etc.) for sales representatives to build, develop, and manage them to become capable of carrying out needed sales and business development.• Involved in the documentation of new ideas, and lessons learned, to ensure team productivity, process improvements, and efficient client communication. Key Highlights• Led a team of over 40 distributors in the Upper North Territory, set ambitious sales targets for double-digit sales growth, and evaluated performance to generate business value.

• Managed the execution and sales/business development of digital marketing and traditional marketing services and identified new business opportunities. relationship management with clients, business expansion, and brand management to grow the total profitability of the business.• Collaborated with diverse industries, including educational institutions, automotive clients, government sector, immigration, and telecommunications, to provide tailored support for their digital marketing needs, enhancing their outreach and engagement strategies.• Involved in partnership development, forecasting, regional sales quota attainment, cold-calling, forecasting, pipeline management, lead/referral channel generation, utilizing industry relationships pricing estimates for implementation services, value propositions, invoicing, and contract negotiations.• Coordinated with the internal Analytics team for data-driven insights and facilitated the development and deployment of email campaigns.• Liaised with internal/external teams for brainstorming sessions to devise, execute, and enhance clients' online visibility via social media and email marketing campaigns.• Developed long-lasting relationships with new and existing clients using a high level of customer service; followed up with clients after deliveries and ensured clients were satisfied using feedback to enhance quality.• Managed after-sales concerns and assigned corrective action; drove continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives.Key Highlights:• Coordinated digital marketing efforts for the Auto Expo 2018, an event showcasing various car launches in India, while also leading the digital promotion of the World Environment Day 2018 campaign. Maintained direct communication with clients to understand their requirements, ensuring seamless execution of both initiatives.

Market Share Analysis of Trident Copier Paper in Punjab and Haryana Markets.• Conducted surveys and interviews with small retailers and big wholesalers in Punjab and Haryana markets to gather information about Trident copier paper's market presence.• Examined competitor's products, pricing, and promotional strategies to understand Trident's position relative to other brands in the market.• Analyzed the data to calculate Trident copier paper's market share and identify trends in customer preferences and purchasing patterns.• Synthesized the findings into a comprehensive report which included statistics, recommendations, followed by a presentation to share insights with supervisor.