Nitesh Sharma

Nitesh Sharma Email and Phone Number

Team Leader Unified communications @ Connect NZ
mount eden, auckland, new zealand
Nitesh Sharma's Location
Auckland, Auckland, New Zealand, New Zealand
Nitesh Sharma's Contact Details

Nitesh Sharma personal email

About Nitesh Sharma

A result oriented professional with 16+ years of rich experience in UCC, Contact Center, Network, and Cloud Technologies covering Solution Design, Project Management & Production Support.Six Sigma, Lean methodology trained with good understanding of continuous improvement processes and productivityArea's of expertise: *Microsoft Teams Voice*Zoom Cloud solution and Contact Centre*8x8 Cloud Solution and Contact Centre*Passionate customer-related approach*Critical escalations & Vendor management*Delivery of designing/Implementation of call routing, and call distribution*Risks assessment and Implementation of Best practices in Data Center*MS Server 2012, VMware (vSphere6)*Cisco Routing & Switching*Verint 360/ V11 Call Recording Solution*Voice Networking, SIP, H.323, ISDN*ShoreTel (UCSE Certified)*Avaya Product Family Red & Blue (CM,CMS,SM,MBT,AES,MM,SES, SBC, AACC, IP Office server edition, IPOCC )

Nitesh Sharma's Current Company Details
Connect NZ

Connect Nz

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Team Leader Unified communications
mount eden, auckland, new zealand
Website:
connectnz.co.nz
Employees:
97
Nitesh Sharma Work Experience Details
  • Connect Nz
    Team Leader Uc And Technical Lead
    Connect Nz Jan 2022 - Present
    New Zealand
  • Connect Nz
    Technical Expert
    Connect Nz Oct 2016 - Present
    Auckland, New Zealand
    Connect NZ is a leading provider of business technology solutions in the New Zealand market. Our range of services includes Audio Visual, Unified Communications, Cloud Communications, and IT services, designed to help businesses achieve their goals and enhance their operations.Role Deployment LeadAs a Deployment Lead for Unified Communications and Contact Centre solutions, my role involves designing customized solutions for businesses based on their requirements and ensuring their interoperability for end-to-end implementation. I work with a range of solutions, including Cloud-based solutions such as Zoom and 8x8, as well as On-premise solutions like Avaya and Shoretel.One of my primary responsibilities is to design Unified Communications and Contact Centre solutions based on customer requirements for various segments. This requires me to have a deep understanding of our clients' needs and to develop solutions that meet their unique needs and challenges. I work closely with clients to ensure that our solutions are tailored to their requirements and are optimized for their specific workflows and processes.In addition to designing customized solutions, I also handle consultation requests received from various sources and regions across New Zealand. This involves providing expert advice and guidance to clients, helping them to navigate the complex landscape of Unified Communications and Contact Centre solutions and identify the right solution for their needs.
  • Telstra
    Technical Expert
    Telstra Sep 2013 - Jun 2016
    Auckland, New Zealand
  • Nsc
    Service Delivery Engineer
    Nsc Jun 2013 - Oct 2013
    Auckland, New Zealand
  • Wipro Infotech Ltd
    Technial Specialist- Voice
    Wipro Infotech Ltd Apr 2008 - Jan 2013
    Wipro Infotech
  • Wipro Limited
    Sr Engineer- Voice
    Wipro Limited 2006 - 2008
    India

Nitesh Sharma Skills

Telecommunications Service Delivery Data Center Itil Networking Management Switches Avaya Routing Pre Sales Ccna Sip Avaya Aes Avaya Technologies Avaya Communication Manager Project Planning Unified Communications It Service Management Vendor Management Voip Avaya Products Contact Centre Technology Agile Methodologies Skype Lync Microsoft Sql Server Windows Server Vmware Vsphere Voice Over Ip Session Initiation Protocol

Nitesh Sharma Education Details

Frequently Asked Questions about Nitesh Sharma

What company does Nitesh Sharma work for?

Nitesh Sharma works for Connect Nz

What is Nitesh Sharma's role at the current company?

Nitesh Sharma's current role is Team Leader Unified communications.

What is Nitesh Sharma's email address?

Nitesh Sharma's email address is sh****@****ail.com

What schools did Nitesh Sharma attend?

Nitesh Sharma attended Masters In Computer Application, The Air Force School (Tafs), Subroto Park.

What skills is Nitesh Sharma known for?

Nitesh Sharma has skills like Telecommunications, Service Delivery, Data Center, Itil, Networking, Management, Switches, Avaya, Routing, Pre Sales, Ccna, Sip.

Who are Nitesh Sharma's colleagues?

Nitesh Sharma's colleagues are Michael Good, Chris Bouzaid, Pieter Van Greuning, Peter Burgess, Markus Jansen Van Vuuren, Talia Wano, Daryl Smith.

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