Swapnil S. Email & Phone Number

Toronto, Ontario, Canada

- Experience of working Amazon Seller Central, Walmart Seller Center, website management tools Magento, WordPress, BigCommerce- Proficiency in inventory and ERP management software like BusinessVision & Acumatica- Responsible for handling large SKU count of over 2000+ products sold on our company’s website- Performing regular checks to ensure product information displayed online is accurate and relays the right information for returning and potential new customers- Ensuring stock information, product status, costs and stock availability are up to date.- Collaborating with various internal departments to ensure inventory feed is maintained, every team follows the right process on stock information.- Coordinating with vendors, suppliers, and manufacturers to check on inventory availability and delivery status- Working with supply managers to ensure pricing is accurate, collaborating with senior executives and managers for various promotions and marketing strategies to be applied for different vendors- Collaborating with shipping and warehouse managers to ensure regular inventory processes are followed to ensure smooth processing of all orders during non-business hours- Performing daily, weekly, and monthly inventory analysis, product statuses, pricing, and sales reports- Helping the IT manager with suggestions on systems and process improvements relating to automation of order processing- Working towards determining the overall competitive analysis and market potential for company’s products- Evaluating the company’s shipping & product handling strategy and finding the scope for improvements in shipping processes

Toronto, Canada Area

- Providing excellent support and creating a welcoming atmosphere for new customer via walk-ins, phone, email and live chat- Resolving all issues and complaints in a timely, precise and professional manner- Identify opportunities to grow and improve and provide better customer experience and relaying feedback to the senior managers- Collaborating with other departments such as warehouse, operations and purchasing to ensure customers needs are met and issues resolved promptly- Keeping up-to-date with the latest industry trends and a thorough analysis of the competition- Assisting in developing better customer service strategies, policies, procedures and how to convey them- Maintaining an accurate record of interactions and customer support activities- Generating weekly, monthly and quarterly reports and doing a regular audit of customer interactions to ensure high standard of customer support and guidance to respective departments and teammates- Assisting on other customer-focused activities as needed

Mumbai, Maharashtra, India

•Worked with the Mutual fund department as a research trainee and didi in-depth analysis of Mutual funds•Handled various research platforms such as MorningStar Advisor Workstation, Value Research, etc and generated various reports about Mutual funds

Mumbai, Maharashtra, India

•Helping the company in acquiring new clients.•Arranging meetings between the customer and the sales executive/manager.•Going for presentations, client meets, explaining about different types of products.•Following up on the customers.•Working towards fulfilling the client's needs and helping the customers in achieving maximum satisfaction.

Mumbai

• Acquiring new clients for the company• Marketing of the various services offered by the company.

Post Graduate Certficate, International Business Management

Post Graduate Certificate, Marketing/Marketing Management, General

Bachelor Of Commerce (Bcom), Business/Commerce, General, A

Some subjects studied are Advertising, Business Law, Commerce, Financial Accounting, Costing, Business Economics.