Shar Nims Email & Phone Number

New York City Metropolitan Area

Develops and executes a comprehensive workplace experience strategy, driving significant enhancements in tenant satisfaction aligned with organizational objectives.Co-leads a team of workplace experience professionals across the RXR portfolio, overseeing service delivery and support to tenants.Collaborates with internal stakeholders to identify opportunities for enhancing amenities, services, and programming, serving as the primary point of contact for tenant inquiries, feedback, and concerns, fostering a strong sense of community among 2,000+ tenants at the Starrett-Lehigh building in West Chelsea, NY.Responsible for collaborating with ground floor retail and food hall to curate dynamic programming, including live music, farmers markets, and vendor showcases.

New York, New York, United States

Established the Experience Officer role, defining its vision and goals. Developed training programs with Key Performance Indicators (KPIs) to ensure alignment with senior management.Managed relationships with over 600+ tenants, conducting regular outreach to understand and enhance return-to-office strategies while promoting RXR’s latest products and offerings, continually gathering and analyzing customer feedback to drive on-site improvements.Served as the key liaison between tenants, technology, and property management, overseeing the rollout of in-office Covid-19 testing, vaccine programs, and a tenant engagement app

New York, New York

Managed daily operations for multiple locations including FiDi, Greenpoint, and Bushwick, overseeing build-out of national spaces and training Community staff.Handled lease management, tenant relations, and business/portfolio management to optimize occupancy rates and drive leasing initiatives, including developing strategies and curating tenant events.Successfully launched over 250k sq ft of new shared office & coworking space nationwide, ensuring alignment with brand standards.Coordinated with onsite opening crews and Construction team, managing vendors, cleaners, movers, subcontractors, and internal team members to ensure project progress and successful completion, while also evaluating and managing P&L and financial performance to increase operational efficiency.

Manhattan, Ny

Planned and managed daily facility operations, including overseeing member move-in, move-out, and evictions, and delegating daily work assignments to maintenance staff.Developed weekly newsletters via MailChimp to keep members informed and engaged, while also working closely with the in-house design team to maintain the space's look and feel.Responsible for developing brand partnerships for the FiDi location, managing financial activities such as rent collection and late payments, and processing maintenance requests from members.

Brooklyn, New York

Collaborated with Community Manager and Community Developer to plan and manage daily facility operations, ensuring smooth operations and tenant satisfaction.Developed weekly newsletters via MailChimp to effectively communicate with tenants and enhance community engagement.Implemented visual direction from the corporate team to maintain brand consistency and aesthetics throughout the facility.Developed brand partnerships for the Gowanus location, focusing on health and wellness initiatives to enrich the tenant experience and attract new tenants.

Greater New York City Area

Led a team of 30+ in-store visual merchandisers across 26 stores in Manhattan, New Jersey, and Long Island, ensuring cohesive execution of merchandising strategies.Designed and implemented in-store merchandising strategies, collaborating with district sales and inventory teams to enhance the in-store shopping experience.Managed day-to-day team operations, including timecards, vacation requests, coverage, and hiring, to meet staffing needs and ensure seamless operations, while also working closely with store managers to tailor product assortments to fit each location's clientele and maintain brand aesthetics.