Sharni Ross Email & Phone Number

• Develop and implement customer communication and engagement strategies that align with the strategic and operational plans.
• Generate communication materials across multiple channels including internet content, customer newsletters, notices and collateral in line with customer services strategies to support the promotion of WaterNSW.
• Support the customer communication databases to improve the efficiency of customer communications to all customers or specific segments as identified by the business.
• Monitor the external market to identify content opportunities and recommend improvements.
• Work closely with the wider organisation to understand customer insights and sentiment.
• Development of communication plans, working to influence key business areas on research outputs/customer insights to ensure key messaging is understood.

Port Kembla, New South Wales, Australia

• Develop and manage comprehensive plans to support project delivery, ensuring effective communication throughout each phase.
• Ensure timely and efficient communication of project information to all stakeholders, taking a proactive approach to disseminate relevant updates.
• Provide advice to Project Directors and teams on media and community issues that may impact projects, acting as a liaison between the organisation and stakeholders.
• Deliver key messages and project updates through various channels.
• Create and implement monthly reports.
• Research trends to identify strategies for best practice for internal communications.

Picton, New South Wales, Australia

• Liaised with the Project Delivery team to understand the Communication and Engagement needs of each project.
• Created communications and engagement strategies to align with the organisational needs.
• Promoted Council's projects to the local and wider community including business and Government through development of digital and print marketing collateral.
• Implemented Council's communications and engagement processes to ensure the needs of the local community were considered in the development of new initiatives.
• Maintained Council's website (external) project pages and roadwork tools, and executed internal communication updates through staff Intranet for relevant projects.
• Developed monthly reporting documents to determine trends to inform strategic decisions.

Miranda, New South Wales, Australia

• The link between NSW South centre teams (7) and Support office for local and national marketing campaigns.
• Created digital vibrancy to engage customers, connect the community and support retailers.
• Understood the customer needs and online behaviours by analysing insights, using listening tools and research data to plan future decisions.
• Creation of national customer facing communications (content development and scheduling) as part of the Social working group. The highlight was leading the (42) centre teams with assets and copy for the 'Win at.
• Led measurement and reporting of digital marketing activities as part of the Insights and Analytics working group.

Liverpool, New South Wales, Australia

• Developed and implemented local marketing campaigns including event activation and digital execution to drive customer experience.
• Built relationships with internal stakeholders, agencies, external suppliers and retailers.
• Supported the Brand Experience (BX) Manager with the creation of the yearly BX Plan, and presented it to senior stakeholders.
• Understood the broader retailer market, industry and customer trends, sharing insights with the wider team.
• Led post campaign debriefs to evaluate success, share learnings and guide future planning.
• Collaborated with other centres and the wider AU/ NZL BX Teams to achieve shared efficiencies across content, activation and campaigns.

• Established and coordinated both brands marketing strategies, ensuring the marketing plan was implemented.
• Managed the digital presence, utilising key data to make decisions.
• Created marketing campaigns including social, print, radio and television.
• Managed the marketing budget, whilst forecasting the promotional spend to ensure the overall budget was adhered to.
• Collaborated with each department to create a quarterly newsletter, distributed to over 24,000 members.
• Measured and analysed each campaign to understand data insights and provide campaign debrief for future events.

Sydney, Australia

• Managed and implemented all POS (point of sale) throughout all Australian and New Zealand stockists.
• Coordinated sample stock, category listings and order forms for each brands confidential new release.
• Wrote engaging content for distribution in industry magazines.
• Supported the National Visual Merchandiser with strategies according to each brands standards and guidelines.
• Developed regular brand training guides for all national sales representatives for each brand's product release.
• Adhered to budget requirements, ensuring that all invoices were paid and allocated accordingly.

Caringbah

• Built rapport with clients, by understanding their disability and the abilities and skills they could take into the workforce.
• Sourced suitable and relevant training or work experience opportunities.
• Accessed a variety of internal and external support services to assist clients to overcome any barriers related to re-entering the workforce.
• Determined client’s vocational goals and marketed them to appropriate vacancies.
• Dealt directly with employers (small and large businesses) to source vacancies.
• Provided on-going support for the client once they were undertaking work or study, to ensure they had a stable support network.

Wanda Platinum

• Collaborated with all staff members to achieve monthly sales targets, individually and as a team, with a strong focus on budgets.
• Maximised sales opportunities by utilising promotional campaigns, member referrals and following up self-generated leads.
• Provided high quality customer service, by greeting, directing and assisting members.
• Provided excellent client management by building and maintain relationships with new and existing members.
• Ensured high member visitation by providing genuine and quality after sales care.
• Managed the clubs social media accounts, ensuring all members were up to date with what was happening, and any upcoming events.

Campbelltown

• Assisted the Senior Manager of Community Engagement in the event planning, preparation and coordination of the local primary school academic challenge.
• Organised the placements for Year 10 work experience requirements.
• Completed reception duties, being the central contact for school enquiries, and assisting parents and students.
• Designed and distributed school newsletters, invitations to events and certificates for school award ceremony.
• Drafted confidential correspondence and provided high quality administrative support.

Camden/ Campbelltown

Sydney, Australia

Sydney, Australia

Sydney, Australia

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