Sandra H. Email & Phone Number

San Antonio, TX, US

• Currently supervise a team of Quality Assurance Managers and Quality Assurance Specialists ensuring quality services to unaccompanied children.
• Oversee quality assurance activities such as desk monitoring, staff and supervision observations, and program site monitoring.
• Provide ongoing support to sub-grantee agencies to respond to monitoring and evaluation (M&E) outcomes and alter methods to improve program results.
• Produce quarterly, yearly and grant cycle reports for management and Office of Refugee Resettlement.
• Provide technical assistance and supervision for program staff, quality assurance activities, and monitoring reports.
• Responsible for interview, onboarding and training newly hired Quality Assurance staff.

• Analyzed trends in data and utilize information to drive continuous quality improvement in the program.
• Oversaw quality assurance activities to evaluate effectiveness of Post Release Services (PRS) and client satisfaction.
• Provided technical assistance, monitoring and evaluation of program sites, utilization of the program's database to ensure compliance with the Office of Refugee Resettlement (ORR) and USCRI policies and procedures.
• Compiled data on quality issues and reported findings to determine reporting validity.
• Developed Salesforce dashboards and other visualizations to present key outcomes for our clients.
• Created Salesforce ad-hoc reports for various departments within the organization.

San Antonio, Texas, United States

• Conducted calls to current/former clients participating in the program to ensure quality and continuity of services.
• Responsible for reviewing and submitting mandatory reports to Office of Refugee and Resettlement in a timely manner.
• Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues on a weekly basis.
• Conducted training sessions to teach Excel features and functionality to QA team.

• Devised strategic plans to identify grants and federal funding opportunities, eligible for FEMA Public Assistance andProvider Relief Fund.
• Assessed and processed procurement documents as well as evaluated labor data to ensure eligibility for reimbursement.
• Provided assistance to prepare and submit reports of provider relief fund, while maintaining all documents for audits.
• Reviewed and submitted FEMA Public Assistance application for Disaster Winterstorm Uri in 2021.

Texas City, Texas, United States

• Provided long-term support in the execution of disaster recovery effort for Hurricane Harvey, while strategically distributing community development block grant to recover losses during disaster.
• Oversaw execution of multiple activities such as restorations, evaluations, risk control, repositioning of areas effected by Harvey. Collected specific documents for Texas General Land Office, as applicant coordinator..
• Identified and resolved potential issues of residency, ownership, and household composition of homes and discrepancies, highlighted by Texas GLO.
• Drove delivery of all activities by legally discussing binding construction documents with applicants to spread awareness among applicants of program requirements.

Baytown, Texas, United States

• Responded professionally to all political updates related to immigrant youth, while working in a fast-paced environment.
• Determined integrity of relationship and verified information received from minor within 24-48 hours for admission in shelter by conducting interviews of family members, friends, and sponsors.
• Leveraged comprehensive experience in all types of cases, such as straight release, post release services, home studies, long term foster care, and URM applications.
• Developed and maintained professional relationships with all departments in Shelter and other organizations such as local legal provider(Catholic Charities) and the Child Advocacy Center (The Young Center).
• Received appreciation for maintaining accuracy and confidentiality of client files, while updating in UC Portal, ETO, and WebEOC according to company standards.

Channelview, Texas, United States

• Responded professionally to all political updates related to immigrant youth, while working in a fast-paced environment.
• Determined integrity of relationship and verified information received from minor within 24-48 hours for admission in shelter by conducting interviews of family members, friends, and sponsors.
• Leveraged comprehensive experience in all types of cases, such as straight release, post release services, home studies, long term foster care, and URM applications.
• Developed and maintained professional relationships with all departments in Shelter and other organizations such as local legal provider(Catholic Charities) and the Child Advocacy Center (The Young Center).
• Received appreciation for maintaining accuracy and confidentiality of client files, while updating in UC Portal, ETO, and WebEOC according to company standards.

Bachelor Of Arts - Ba, Psychology

Bachelor Of Arts - Ba, Sociology