Sharon Barber Email & Phone Number

United States

Irvine, California, United States

• Product owner responsible for developing country’s largest Bill Review platform, charting the path in designing and enhancing our core billing review platform, with emphasis on customer impact.Spearhead modernization.
• Manage & mentor 7 direct reports and 17 indirect reports across four business units, including core Bill Review, Training & Documentation, State Reporting, and Electronic Data Interface (EDI).o Expand knowledge base of.
• Improve customer touchpoints by increasing opportunities for engagement. Connect with clients prior to development, gathering needs/requirements and monitoring potential risks to successfully develop products.
• Encourage individual ownership when solving customer challenges, empowering personnel to identify/articulate needs. Serve as point of escalation, guiding decision making based on potential solutions offered by leaders.

Irvine, California

• Oversaw all software lease clients, generating and directing $122M+ in annual revenue.
• Advised 15 direct reports and 30 industry professionals within matrixed environment.
• Served as trusted advisor to C-suites within client organizations, leveraging expanded knowledge of products to meet client’s organizational goals; reviewed current/projected revenue, software roadmaps, and new product.
• Bolstered client growth annually by negotiating and directing contract renewals. Concurrently streamlined new client onboarding by deploying software implementations & enhancements in alignment with customer objectives.
• Participated in consultative discussions with key leaders and stakeholders to improve efficiency, automation, productivity and revenue generation across business and customer accounts.
• Mitigated potential risks, escalating areas of concern along with solution recommendations to internal C-leaders.

• Oversaw midsize software and service clients, with ownership of $46M in annual revenue.
• Increased scope of leadership to oversee 8 direct reports, driving exceptional customer relations via seamless new client implementations, software enhancements, and software training/education.
• Interfaced with clients, advising on new product offerings, automations, productivity, and revenue generation.Achieved revenue retention goals and bolstered client success by maintaining exceptional service delivery.
• Collaborated with senior level managers to identify & capitalize on potential partnerships. Delivered data/analytics detailing mutually beneficial opportunities for revenue maximization and efficiency growth.
• Resolved complex software roadblocks and streamlined client workflows by piloting innovative system changes.
• Analyzed client SLA volume, aggregating findings into comprehensive reports for management. Identified & addressed deficiencies to maintain and/or exceed SLAs.

Irvine, California, United States

• Managed $28M in annual revenue from flagship client. Simultaneously advised team of 2 direct reports offering additional account support; ensured best practices, compliance, and account success.
• Increased profits by leveraging product line to add billable enhancements to software, improving client workflow efficiencies and cost savings.
• Host quarterly stewardship presentations, detailing revenue & cost savings, and efficiency improvements. Determine annual/client objectives, pinpointing proprietary software solutions/enhancements to enable goal.
• Grew revenue $6M+ annually by implementing automations/efficiencies, piloting network reassignments, and encouraging new product upsells.
• Produced a 60% auto-adjudication outcome that reduced staff and delivered significant cost savings.

Irvine, California

• Hired by President/Co-Owner as one of the organization’s first employees, with oversight of 10 service accounts.
• Evaluated SLAs to determine areas of improvement and presented quarterly reports to leadership team.
• Host quarterly stewardship presentations, detailing revenue & cost savings, and efficiency improvements. Determine annual/client objectives, pinpointing proprietary service solutions to enable goal achievement.
• Expanded company’s largest clients into medical management eco-system, to improve turnaround time and exceed contractual SLAs.

Irvine, California