Sharon Cannon Email & Phone Number

- Having a clear understanding of systems and processes to make it possible for a unified, cross-functional, customer journey approach to improving customer experience.- Investigating, analysing and resolving issues raised by Customer Service advisors- Processing warehouse requirements including daily returns- Striving for first time resolution whilst maintaining a high level of quality and accuracy- Meeting targets set across the Customer Operations department- Provide a… Show more - Having a clear understanding of systems and processes to make it possible for a unified, cross-functional, customer journey approach to improving customer experience.- Investigating, analysing and resolving issues raised by Customer Service advisors- Processing warehouse requirements including daily returns- Striving for first time resolution whilst maintaining a high level of quality and accuracy- Meeting targets set across the Customer Operations department- Provide a high level of service to our 3rd party dropship suppliers which includes 1st & 2nd line Support- Generating and sending invoices Show less

Remote

- As an Online Multi-brand Makeup Artist, I am responsible for addressing a variety of customer queries via Live Chat, WhatsApp chat, email and social media platforms. - Customer enquiries may include questions related to product usage, product recommendations and makeup application advice.- Responding to multiple online ‘live’ customer queries about products and make-up artistry via instant chat on the Live Person platform in line with SLA’s.- Meeting KPI’s: being available 97% of… Show more - As an Online Multi-brand Makeup Artist, I am responsible for addressing a variety of customer queries via Live Chat, WhatsApp chat, email and social media platforms. - Customer enquiries may include questions related to product usage, product recommendations and makeup application advice.- Responding to multiple online ‘live’ customer queries about products and make-up artistry via instant chat on the Live Person platform in line with SLA’s.- Meeting KPI’s: being available 97% of login time, responding to chats within 5-10 secs, individual and team conversion rates, chat abandonment rate, responding to emails within 24hrs.- Create customer responses that are friendly in tone, informative and recommend products based on needs and preferences, following specific brand guidelines. Recommend standard responses that will enhance service and increase the team’s productivity.- Report trends that will help enhance the quality of the Web site as well as in-store service to customers.- Keep up to date on all new collections, makeup trends, Website content, features, promotions, and inventory issues to accurately inform and recommend products to customers. - Customer Relationship Management (CRM) via the SalesForce platform. Show less

Birmingham International Airport, England, United Kingdom

- As a brand new counter to BHX, I was involved from the recruitment process through to the full set up of the counter and the launch of the counter along side the UK & Ireland Regional Operations Manager. - Duties included business management and planning for day to day activities of the Travel Retail team- Ensuring that sales targets are met for individuals and total counter. - Collating and analysing business successes and areas of opportunities then reporting this information to… Show more - As a brand new counter to BHX, I was involved from the recruitment process through to the full set up of the counter and the launch of the counter along side the UK & Ireland Regional Operations Manager. - Duties included business management and planning for day to day activities of the Travel Retail team- Ensuring that sales targets are met for individuals and total counter. - Collating and analysing business successes and areas of opportunities then reporting this information to my ROM- Successfully achieved sales objectives through the management and development of Artists.- Ensure brand and counter image as well as visual merchandising are in line with brand standards and philosophy- Inform of stock issues and coordinate with retailers and warehouse to solve problems- Conducts on-counter orientation and elementary product training for new sales personnel to enable them to perform their job until formal training is organised by the Education Manager Show less

Harvey Nichols, Birmingham

- Responsible for the hiring, training and development.- Driving 5* service, sales and artistry.- Generate sales through the team by delegating duties, coaching and motivating. Monitor business & results and recognize areas of opportunity for growth.- Collate daily, weekly and monthly productivity figures to report to head office. - Creating PowerPoint presentations to deliver results for quarterly management meetings.

Using Make-up Artistry skills to recommend products and services based on customer requirementsDelivering a High Touch service and building customer loyalty.Keep up-to-date with changes in the latest fashionsAchieving sales targets, while providing excellent customer serviceAssist in merchandising and re-stocking all products on the floor in showcases and cabinetsIn 2007 I was one of 2 Artists from the UK who won a sales challenge that was set over 3 months and was rewarded… Show more Using Make-up Artistry skills to recommend products and services based on customer requirementsDelivering a High Touch service and building customer loyalty.Keep up-to-date with changes in the latest fashionsAchieving sales targets, while providing excellent customer serviceAssist in merchandising and re-stocking all products on the floor in showcases and cabinetsIn 2007 I was one of 2 Artists from the UK who won a sales challenge that was set over 3 months and was rewarded with a trip to Las Vegas. Show less

Providing various Make-up for different occasions.Manage my diary effectively.Forward planning. Holding events to drive new business.Projects include Bridal Make-up, Fashion Make-up for TV, Catwalk and Photography. Clients include: Kanye West, Birmingham Mail, BBC, ITV, Channel 5, Style, HairNow, CosmoHair, 69 Magazine, M.aid Up, Artimis Models, Adage Model Agency, The Model Bank, BRIDES MagazineAWARDS:Wedding Industry Awards, Best Makeup Artist Staffordshire… Show more Providing various Make-up for different occasions.Manage my diary effectively.Forward planning. Holding events to drive new business.Projects include Bridal Make-up, Fashion Make-up for TV, Catwalk and Photography. Clients include: Kanye West, Birmingham Mail, BBC, ITV, Channel 5, Style, HairNow, CosmoHair, 69 Magazine, M.aid Up, Artimis Models, Adage Model Agency, The Model Bank, BRIDES MagazineAWARDS:Wedding Industry Awards, Best Makeup Artist Staffordshire, 2016The Wedding Industry Awards Bridal Makeup Artist, Highly Commended, 2017 Show less

- Being part of the Pro Artist team on high profile events such as London Fashion Week, commercial photo shoots and featured artists events. - Facilitating masterclasses and seminars for both team members and customers.- Ensure brand image and grooming guidelines are adhered to at all times when on or off set

Champneys Health Resort

One to one consultations, prescribing the correct skin care routine. Working to individual and team targets.Beauty schools: Group talks and demonstrations

Bachelor Of Arts - Ba (Hons), Graphic Design

Ptlls (City & Guilds), Adult And Continuing Education And Teaching

Nvq Level 2 & 3 Makeup Artistry

Nvq Level 2 Beauty Therapy

Diploma In Nail Extensions

Avce Art & Design

Gsce