Sharon Castillo Email and Phone Number

BLOOMIN’ BRANDS, INC., Tampa, FloridaExecutive Assistant, Carrabba’s Italian Grill, 2015-2017Oversaw all calendars, travel, phones, mail, and calls for four people daily. Worked closely with administrators of four brands, arranging calendars to meet needs of all executives. Planned and executed celebrations for team of 30, in addition to all offsite meetings. Purchased and managed all office supplies, marketing promotional items, and office equipment. Took all meeting notes and distributed to attendees while maintaining communications with team, ensuring everyone was on track to complete tasks. · Completed PowerPoint presentations, building and maintaining training manual for position, along with keeping up to date with all employee personnel information.· Maintained reports at end of each period, with mix of menu items as well as sales by menu item. · Led on-boarding for all new hires.· Managed budget for department.

Developed and executed compelling B2B gift card program exceeding sales targets, with 15% increase YOY. Implemented B2B website used by all vendors. Built, analyzed, and distributed monthly reporting supporting business plans for business growth by brand concept and client. Spearheaded gift card marketing promotions for consumer and B2B business. Oversaw budget and budget spending for advertising of product. Migrated all business clients from one vendor system to another. Created programs ensuring brand competitiveness. · Built and implemented processes improving client relationship with deactivation and replacement of gift cards. · Developed best practice instructions for field employees regarding gift card sales. · Customized simplified process for customers to order product in bulk. · Oversaw non-working cost to lowest possible levels, including production, travel, and shipping. · Held weekly meetings with brand marketing teams to review sales, programs, and promotions. · Met with new potential vendors, from printers to distribution centers, ensuring best products available. · Instituted auto replenishment system for restaurants, ensuring gift card inventories maintained. · Established standard procedures for employees to purchase gift cards, removing manual function of process. · Produced and distributed "special event" gift cards for sponsored events, including Outback Bowl, Flugtag, Colleges, etc. · Maintained customer-facing websites of all four brands for consumers and B2B clients. · Created gift card designs.

Facilitated all aspects of customer care functions for Carrabba's Italian Grill, including incoming calls, email correspondence, website support, and vendors. Worked closely with managing partners, joint venture partners, and regional vice presidents in all areas of customer support and trends. Provided support to restaurants with all dining cards and gift cards. Communicated trends with marketing teams. Administered backup customer support for Outback Steakhouse and Bonefish Grill. · Created system to auto direct and notify appropriate department of customer questions or concerns.· Provided feedback to marketing managers regarding customer concerns arising in markets.