Assist small to large metropolitan, local, state, and federal government agencies implementing Tyler products as a remote consultant. Analyze current processes, identify gaps in functionality, recommend best practices, train the client’s project team on implementation of software for new processes such as Applicant and Leave Tracking, HR Management, Payroll Processing, Execu-Time, Recruiting and Talent Management, Benefit Administration, Insurance Deduction and LOA, etc., and assist in issue… Show more Assist small to large metropolitan, local, state, and federal government agencies implementing Tyler products as a remote consultant. Analyze current processes, identify gaps in functionality, recommend best practices, train the client’s project team on implementation of software for new processes such as Applicant and Leave Tracking, HR Management, Payroll Processing, Execu-Time, Recruiting and Talent Management, Benefit Administration, Insurance Deduction and LOA, etc., and assist in issue resolution. Provide knowledge transfer session to End Users. Assisted in Creation of End User Documentation as well as assisting with Customer Pre, Post and Go Live implementations. Served as a Payroll Support team member providing customer service, customer education as well as helping resolve client issues in configuration and setup and providing information of product changes that provided for corrections. Worked with the support team providing suggestion on creation of training and provided input and recommendation on new trainings to be offered. Show less

• Training Program Coordinator – Administration and Coordination of global learning programs • Manage Vendors and internal trainer schedules, booking, and verify layout NGW training rooms,• Annual plan of event and training schedule based on the global calendar• Order and ship program materials and supplies globally.• Create and implement globally communications for participants, managers, and vendor • Handle and resolve inquiries • Work with facilitators to oversee… Show more • Training Program Coordinator – Administration and Coordination of global learning programs • Manage Vendors and internal trainer schedules, booking, and verify layout NGW training rooms,• Annual plan of event and training schedule based on the global calendar• Order and ship program materials and supplies globally.• Create and implement globally communications for participants, managers, and vendor • Handle and resolve inquiries • Work with facilitators to oversee curriculum and sessions for programs both in-person, e-learning and virtual in New Hire, New Manager Assimilation- (5 People Manager courses) for staff and executives. • Project Manager – Management of Learning Management System (submissions of new session and or new courses, evaluations, roster completions) work with the flash remediation team. Develop process and procedures to help facilitate project operations using Agile and Waterfall techniques.• Metrics & Reporting –Handle reporting using Cognos (daily to monthly program enrollment status updates)• Producing metrics: class capacity v target, cancellation rates, level 1, and level 3 evaluation (MTM) • Production of quarterly and annual presentation reports Show less

• Provided Talent Acquisition and recruiters with assistance by facilitating New Hire Orientation and trainings for fast paced Full Line Stores sales staff and managing onboarding documentations including I-9s.• Partner with and influence multiple levels Stores Managers, Market/District, and Regional Management to coordinate projects, including cultural, and organizational change.• Work with People Managers to help improve associates behavior, and performance through coaching and… Show more • Provided Talent Acquisition and recruiters with assistance by facilitating New Hire Orientation and trainings for fast paced Full Line Stores sales staff and managing onboarding documentations including I-9s.• Partner with and influence multiple levels Stores Managers, Market/District, and Regional Management to coordinate projects, including cultural, and organizational change.• Work with People Managers to help improve associates behavior, and performance through coaching and observations.• Follow up on training initiatives and compliance reports through the LMS to track employee performance metrics and the effect on the bottom line.• Ensures that all training initiatives and processes are in full compliance with applicable laws, regulations and company policies. • Leverage technology & social media and assist other in using technology.• Expert in management, and creating a positive, productive adult learning environment for BU. Show less

• Provided technical group and individual trainings as part of nationwide implementation in 17,000 sales offices of Cisco VOIP telephone systems and partnered with all level of the organization across many cultures• Explain technical concepts and procedures to trainee and train-the-trainer for sub-sequence new hires • Effectively communicate the key products values, benefits and services • Supplied input to the Best Practice Team to facilitate improvement and update of training… Show more • Provided technical group and individual trainings as part of nationwide implementation in 17,000 sales offices of Cisco VOIP telephone systems and partnered with all level of the organization across many cultures• Explain technical concepts and procedures to trainee and train-the-trainer for sub-sequence new hires • Effectively communicate the key products values, benefits and services • Supplied input to the Best Practice Team to facilitate improvement and update of training materials and curriculum• Customized training curriculum and presentation to fit the special needs and technical competencies of clients to provide overview and practical application of Cisco VOIP systems• Tech savvy to work with installers and other support resources to resolve issues day of implementation to ensure a smooth transition. Served as a Troubleshooter to handle issues being redirect on the fly- travel 90% Show less

• Information Technology Instructor /Trainer/Facilitator- for student and staff development• Curriculum Development- Wrote, editing, implement, and evaluate of curriculum, lessons, and courses• Instructional Design - Identify, analysis, design, and develop courses• Special Projects Summer Youth (WIA)/Remediation Program Coordinator – handled budget and staff• Organization’s Technology plan Committee Member – planned and decided technology purchases• Disaster Preparedness… Show more • Information Technology Instructor /Trainer/Facilitator- for student and staff development• Curriculum Development- Wrote, editing, implement, and evaluate of curriculum, lessons, and courses• Instructional Design - Identify, analysis, design, and develop courses• Special Projects Summer Youth (WIA)/Remediation Program Coordinator – handled budget and staff• Organization’s Technology plan Committee Member – planned and decided technology purchases• Disaster Preparedness Coordinator- Student Safety – Evacuation and accountability of students Show less