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Sharon Elizabeth Cerrato Orellana Email & Phone Number

Senior Customer Specialist at Ergeon at Ergeon
Location: La Ceiba, Atlántida, Honduras 5 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Ergeon
Role
Senior Customer Specialist at Ergeon
Location
La Ceiba, Atlántida, Honduras
Company size
84 employees

Who is Sharon Elizabeth Cerrato Orellana? Overview

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Quick answer

Sharon Elizabeth Cerrato Orellana is listed as Senior Customer Specialist at Ergeon at Ergeon, a company with 84 employees, based in La Ceiba, Atlántida, Honduras. AeroLeads shows a matched LinkedIn profile for Sharon Elizabeth Cerrato Orellana.

Sharon Elizabeth Cerrato Orellana previously worked as Senior Customer Specialist at Ergeon and Medical Virtual Assistant at Oclinicals. Sharon Elizabeth Cerrato Orellana holds Ingeniería from Ceutec.

Company email context

Email format at Ergeon

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Ergeon

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Profile bio

About Sharon Elizabeth Cerrato Orellana

I am a Computer Engineering student with six years of experience in customer service and sales environments. Proficient in HubSpot, Power BI, Excel, Google Sheets, RingCentral, and CRM. Known for strong communication skills, goal-oriented with a focus on meeting KPIs, and a work ethic centered on continuous learning. Demonstrates excellent problem-solving abilities, easily adapts to changing environments, and approaches challenges with determination.

Current workplace

Sharon Elizabeth Cerrato Orellana's current company

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Ergeon
Ergeon
Senior Customer Specialist at Ergeon
palo alto, california, united states
Website
ergeon.com
Employees
84
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5 roles

Sharon Elizabeth Cerrato Orellana work experience

A career timeline built from the work history available for this profile.

Senior Customer Specialist

Current
Ergeon
Feb 2024 - Present

Medical Virtual Assistant

Oclinicals

Providing assistance to patients in scheduling medical appointments, addressing inquiries regarding procedures, and updating their medical records. Achieving over 95% customer satisfaction and exceeding 98% in quality assurance.

Jun 2022 - Mar 2024

Team Lead / Trainer

Caribbean Contact Center

Leading the customer service team to achieve excellent performance and high levels of customer satisfaction, inspiring them to reach exceptional goals in service delivery. Successfully identifying key performance indicators (KPIs) to measure customer satisfaction, conversion rates, and quality assurance, thereby optimizing the overall team performance.

Aug 2020 - May 2022

Customer Service Agent

Caribbean Contact Center

Ensuring a positive and hassle-free experience for customers by recording new customer information and updating existing records in the database.

Jul 2019 - Jul 2020

Outbound Cold Caller Sales Agent

Caribbean Contact Center

Securing the precise capture of essential data during phone interactions and collaborating effectively as a team to optimize persuasive strategies. This results in outstanding performance with a commitment to excellent quality and customer service.

Sep 2017 - Jun 2019
Team & coworkers

Colleagues at Ergeon

Other employees you can reach at ergeon.com. View company contacts for 84 employees →

DF Daidre Francis-Harris Daidre Francis-Harris Colleague at ErgeonClarendon, Jamaica, Jamaica View → EO Eliana Olaechea Dongo Eliana Olaechea Dongo Colleague at ErgeonZaragoza, Aragon, Spain, Spain View → SO Sabri Ozgur Sabri Ozgur Colleague at ErgeonReading, England, United Kingdom, United Kingdom View → HR Henry Rodriguez Ceferino Henry Rodriguez Ceferino Colleague at ErgeonGeorge Town, Cayman Islands, Cayman Islands View → OM Oscar Medina Oscar Medina Colleague at ErgeonSan Pedro Sula, Cortés, Honduras, Honduras View → MA María Alejandra Hasbani María Alejandra Hasbani Colleague at ErgeonItaly, Italy View → GI Guillermo Issac Gongora Dorantes Guillermo Issac Gongora Dorantes Colleague at ErgeonAmparo, São Paulo, Brazil, Brazil View → JC Johnny Cruz Muñoz Johnny Cruz Muñoz Colleague at ErgeonLeón, Guanajuato, Mexico, Mexico View → OJ Opal James Opal James Colleague at ErgeonSaint Andrew, Jamaica, Jamaica View → BA Brian Alejandro Herrera Martinez Brian Alejandro Herrera Martinez Colleague at ErgeonAguascalientes, Mexico, Mexico View →
1 education record

Sharon Elizabeth Cerrato Orellana education

FAQ

Frequently asked questions about Sharon Elizabeth Cerrato Orellana

Quick answers generated from the profile data available on this page.

What company does Sharon Elizabeth Cerrato Orellana work for?

Sharon Elizabeth Cerrato Orellana works for Ergeon.

What is Sharon Elizabeth Cerrato Orellana's role at Ergeon?

Sharon Elizabeth Cerrato Orellana is listed as Senior Customer Specialist at Ergeon at Ergeon.

Where is Sharon Elizabeth Cerrato Orellana based?

Sharon Elizabeth Cerrato Orellana is based in La Ceiba, Atlántida, Honduras while working with Ergeon.

What companies has Sharon Elizabeth Cerrato Orellana worked for?

Sharon Elizabeth Cerrato Orellana has worked for Ergeon, Oclinicals, and Caribbean Contact Center.

Who are Sharon Elizabeth Cerrato Orellana's colleagues at Ergeon?

Sharon Elizabeth Cerrato Orellana's colleagues at Ergeon include Daidre Francis-Harris, Eliana Olaechea Dongo, Sabri Ozgur, Henry Rodriguez Ceferino, and Oscar Medina.

How can I contact Sharon Elizabeth Cerrato Orellana?

You can use AeroLeads to view verified contact signals for Sharon Elizabeth Cerrato Orellana at Ergeon, including work email, phone, and LinkedIn data when available.

What schools did Sharon Elizabeth Cerrato Orellana attend?

Sharon Elizabeth Cerrato Orellana holds Ingeniería from Ceutec.

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