Employment Relations• Providing on-site Employment Relations advice in Discipline, Grievance, Performance and Absence management procedures, in the position of property expert for Human Relations, • Providing a consistently high quality HR service and advice to all Team Members and Hotel management as required on a range of policies and proceduresEmployee Engagement• Administering and anaylsis the Employee Opinion survey• Implementing initiatives to improve Employee Engagement • Managing the recognition process with Team Members• Leading the Team Member Forum, with a focus on Monthly celebrations, Hotel hot topics, Team Member of the month and work in the communityTraining and Development• Delivering an industry beating induction programme by delivering Spirit of Hilton core mission and values• Delivering Customer Services Brand standards training to all Team Members to ensure a first class customer experience• Working with Team Members and management teams to implement career and succession plans to maximise potential and retain high performers• Liasing with local colleges and schools in order to promote the Hilton Brand and publise the potential of working for a leading brand in the hospitality industry.Management Reports• Accurately tracking and updating all management information for HR reporting• Present monthly on the performance of the Hotel's financial performance and key opportunities and strengths.Reward• Effectively manage the annual pay review process and manage local incenitives.Recruitment and Selection• Organising, co-ordinating and facilitating recruitment and selection Assessment Centre’s for all positions Communication• Ensuring effective communication between the business and team members through meetings, e-mails and notice boards.Quality Assurance• Ensuring that all training is conducted for each department to meet Brand Standards and compliance with six monthly QA audits

Employee Relations• Providing a professional and comprehensive telephone/e-mail/online chat based HR advice and guidance service, by minimising conflict, being legally compliant, following best practice, and ensuring delivery is flexible and customer focused.• Supporting the team to resolve 80% of enquiries received without the need to hand off.• Providing advice/guidance on a range of employee relations topics including absence and health issues, conduct and capability, grievance matters, organisational change.• Working proactively to remotely manage cases/queries, take ownership of issue through to conclusion or till point of handoff to appropriate Hub where face to face support is required.• Monitoring trends in customer enquiries and make recommendations for changes to improve efficiency in service.• Ensuring accurate recording of case management information, analysis and produce reports, and hold regular reviews with HR Hub teams.• Participating in review and improvement of processes and delivery mechanisms.• Establishing excellent relationships and builds partnerships with customers and Hub teams.• Keeping up to date with developments in employment legislation and human resources best practice, knowledge sharing within the team to ensure continuous development and improvement in the service offered.• Providing support and advice with restructuring activities.• Providing a high standard of customer service to ensure service level agreements are met at all times and use process and HR knowledge to where appropriate, educate the customer to reduce reoccurrence of the enquiry at a future date.• Contributing to continuous improvement activities in the HRDC through identification of recurring employee/manager issues to simplify and enhance policies, processes and technologies and by working closely with the Project Specialist.

Absence Management• Providing advice and attending a high volume of interviews, from informal to complex dismissal stages of the Sickness Absence Process and preparing meeting notes, letters, in follow up to meetings.• Completion of ET3 paperwork and attending Employment Tribunals.• Liaising with the Trade Union representatives to ensure full resolution of sickness absence cases.Disciplinary• Attending a high volume of interviews, from informal to dismissal stages and preparing meeting notes, letters, in follow up to meetings.• Preparing for Employment Tribunals and completion of ET3 paperwork.• Liaising with the Trade Union representatives to ensure full resolution of Disciplinary cases.• Poor Work Performance• Attending interviews, from informal to dismissal stages and preparing meeting notes, letters, in follow up to meetings.• Liaising with Senior management in client area to improve Line Managers performance, which led to a 80% improvement in performance.Grievance• Attending interviews, from informal to dismissal stages and preparing meeting notes, letters, in follow up to meetings.• Project Work•• Presenting initiatives to the Site Director and his Management team to reduce Sickness Absence which included research and analysis of current trends, reviewing the Return to Work process, delivering workshops to Team Managers and liaising with Occupational Health to introduce trigger points for referrals. Sickness absence reduced by 3% as a result of my initiativesTraining and Development• Design and delivery of HR workshops to up skill Team Managers Reward• Supporting the implementation of reward projects and programmes and Hay evaluationRecruitment and Selection• Organising, co-ordinating and facilitating recruitment and selection Assessment Centre’s for all positions including Customer Service Advisors, Team Managers, and Customer Relations Managers utilising a variety of recruitment methods