Sharon Hay

Sharon Hay Email and Phone Number

Executive Support Officer to Associate Director of HR @ NHS National Services Scotland
United Kingdom
Sharon Hay's Location
United Kingdom, United Kingdom
Sharon Hay's Contact Details

Sharon Hay work email

Sharon Hay personal email

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About Sharon Hay

In my career I have been involved in a variety of projects and worked for a range of organisations, including hospitals and hospices in my early career; animal welfare, Scottish Parliament, multinational life insurance, pension and asset management company more recently. ➥My previous contract was as a PPI Complaint Handler with Momenta Agency in London, prior to that as a Compliance and Audit Consultant with Tesco Bank in Glasgow for six months and Black Horse Finance, subsidiary of Lloyds Banking Group plc, for over 3 years. Before that I gained extensive corporate experience as an Executive PA, Departmental PA and Administrator.ABOUT MEI am full of enthusiasm and I enjoy sharing it with others. I am open to new experiences and easily adapt to any changes. I love trying new things and pushing myself to the next level. I also like meeting with and being around inspirational people. My greatest strengths are:✔ Solution maker – I always find ways to make things easier/better, i.e. streamlining of processes, cutting costs or using time more efficiently.✔ Flexibility and adaptability – I love variety and being not sure what today is going to hold. I embrace changes and easily adapt to new situations.✔ Time management – I am very well organised, always ask for deadlines and manage to complete everything on time. ➺I scored 95% on a time management psychometric test.✔ Detail orientation – I am known as the ‘grammar police’! I always proofread and double check any documents prior to sending.

Sharon Hay's Current Company Details
NHS National Services Scotland

Nhs National Services Scotland

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Executive Support Officer to Associate Director of HR
United Kingdom
Sharon Hay Work Experience Details
  • Nhs National Services Scotland
    Executive Support Officer To Associate Director Of Hr
    Nhs National Services Scotland
    United Kingdom
  • Nhs National Services Scotland
    Executive Support Officer To Associate Director Of Hr
    Nhs National Services Scotland Oct 2016 - Present
    Edinburgh, United Kingdom
  • Momenta Agency, Financial Services
    Ppi Complaints Handler
    Momenta Agency, Financial Services May 2016 - Aug 2016
    London, United Kingdom
    I worked on a project run by a Big 4 firm during which I investigated and resolved PPI Complaints (loans and credit cards) in a consistent, effective way. I focused on achieving the right outcomes for the customers within agreed time frames and in compliance with FCA guidelines.
  • Tesco Bank
    Compliance And Audit Consultant - Ppi Complaint Handler / Reviewer Contractor
    Tesco Bank Sep 2015 - Feb 2016
    Glasgow, United Kingdom
    PPI Complaints (credit cards)The main purpose of my last role was to deal with and resolve a range of PPI complaints in a consistent, effective way. I focused on achieving the right outcomes for the customers within agreed timeframes and in compliance with FCA guidelines.The cases I was involved in were very complex and required a strong attention to detail and high accuracy. I conducted in-depth and thorough conversations with the customers while investigating their complaints. I always actively listened and responded to their concerns and kept them updated throughout the whole process.I mainly used the following databases: Charter, TCI, TSYS, Nautilus and Aperio.
  • Black Horse Finance
    Compliance And Audit Consultant - Ppi Complaint Handler / Reviewer Contractor
    Black Horse Finance May 2012 - Jul 2015
    Livingston, United Kingdom
    PPI Complaints (loans)Role as per the above.I mainly used the following databases: Respond, Mainframe, DCT and DIP.
  • The Scottish Parliament
    Public Enquiry Officer
    The Scottish Parliament Sep 2011 - May 2012
    Edinburgh, United Kingdom
    I joined the Enquiry Office and the telephone enquiry line in the Scottish Parliament Corporate Body on a temporary basis, to act as the first point of contact for any public enquiries. I responded to emails, telephone calls, faxes and texts and sent all the information requested within SLAs and in a timely manner to ensure a smooth running of the department.My role was also to accurately deal with all enquiries including Freedom of Information enquiries and to forward calls to the correct departments. I often advised enquirers when it was a Government issue, not a devolved issue and learned a lot about the workings of the Scottish Parliament during the contract.
  • Onekind
    Executive Pa / Project Administrator
    Onekind Sep 2010 - Jun 2011
    Edinburgh, United Kingdom
    I was headhunted to join OneKind as I had built up corporate experience as Executive PA, had excellent organisational skills and had a passion for animal welfare.I introduced a couple of new solutions while working there:✓ Reorganised filing systems to ensure all documents were put in the right order.✓ Initiated red and green time for CEO to prevent constant interruptions.◂I project managed a luncheon at Edinburgh Castle for the good and the great to source members for a Development Committee. I invited 25 guests and worked with the Events Team at the Castle to organise all the aspects of the luncheon. ⇒ As a result of this event, we had ten new members join the committee.▸
  • Aegon
    Departmental Pa To Customer Insight / Executive Pa
    Aegon Apr 2002 - Sep 2010
    Edinburgh, United Kingdom
    I held four different roles in AEGON:▹Departmental PA to Customer Insight▹PA to Head of Corporate Events and Conferences▹Executive Secretary to Executive and KPMG▹Executive PA to Director of Business DevelopmentI provided a comprehensive PA support at a strategic level in a number of highly confidential projects and during several company restructures.The range of my usual duties covered: diary management, updating calendars, organising itineraries for business travels, arranging meetings, creating PowerPoint presentations, taking minutes, producing brief papers and various ad hoc activities.◂One of my most successful projects was to source 100 guests for a hospitality event at a very short notice to attend Championship, Queens, Classic and Wimbledon. ⇒ I received an excellent feedback and was offered an invitation to attend the Lawn Tennis Association Wimbledon Ball in London 2009.▸

Sharon Hay Skills

Microsoft Office Diary Management Customer Service Confidentiality Coaching Risk Management Event Management Management Relationship Management Financial Services Change Management Project Planning Stakeholder Management Time Management Banking Payment Protection Insurance Interpersonal Communication Organization Skills Administration Mainframe Executive Administrative Assistance Restructures Gatekeeper Skilled Multi Tasker Flexible Approach Easily Adaptable

Sharon Hay Education Details

  • Coach University, Usa
    Coach University, Usa
    Advanced Coach Training Programme – Personal Coaching

Frequently Asked Questions about Sharon Hay

What company does Sharon Hay work for?

Sharon Hay works for Nhs National Services Scotland

What is Sharon Hay's role at the current company?

Sharon Hay's current role is Executive Support Officer to Associate Director of HR.

What is Sharon Hay's email address?

Sharon Hay's email address is sh****@****ank.com

What schools did Sharon Hay attend?

Sharon Hay attended Coach University, Usa.

What are some of Sharon Hay's interests?

Sharon Hay has interest in Economic Empowerment, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture, Health.

What skills is Sharon Hay known for?

Sharon Hay has skills like Microsoft Office, Diary Management, Customer Service, Confidentiality, Coaching, Risk Management, Event Management, Management, Relationship Management, Financial Services, Change Management, Project Planning.

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