Sharon Sung Email and Phone Number

• Supervised one assistant. • Trained new employees to help them adapt more efficiently and effectively, including organizing SOPs as training tool.

In charged of consumer products of the company’s E-commerce business. • Managed 23 products in total, 16 products have been developed successfully to the market. • Developed consumer products for the company’s T-Mall store, including doing market research on accessories and handbags on Taobao, collecting quotations from different factories, arranging sample making, placing product orders. • Followed up on product orders, including checking the progress of the orders, making sure the delivery will be as scheduled, arranging the third party to do quality control assessment, providing shipment information to the warehouse. • Prepared for the launch of new products on the company’s T-Mall store, including calculating the costs as reference for pricing, writing product descriptions without using the words that are against the advertisement law, arranging product photography, uploading the product photos to the website and making products ready for launching.

• Made customers have enjoyable stay by building great customer experiences and providing quality service. • Made customers feel valued and increased customer satisfaction by providing services beyond their expectations. • Helped customers to solve their problems and dealt with customer complaints efficiently and effectively.

• Courses: Economics, International Business, International Human Resource, Marketing, Service Learning • Bridged the communication gap between students and lecturers to increase the efficiency and effectiveness of learning and teaching of the course, helped students to have better understanding about course contents. • Awarded as outstanding teaching assistant in 2015 (Course: Economics).