As an IT Engineer at Twine solutions, I am responsible for helping the QA and Development teams to release the latest software features to our clients quickly and efficiently. I work in a Microsoft Azure environment and use automation and scripting with Bash/Python to manage team tasks more efficiently.I am experienced in managing and troubleshooting Azure DevOps, customizing OS configurations, and configuring virtual machines. I am also skilled in system troubleshooting and network management, including troubleshooting. My technical skills and ability to work in a fast-paced, deadline-driven environment have helped me to ensure that the company's software releases are delivered on time and meet the highest quality standards.

As an experienced IT Support Technician, I have a strong background in providing technical support for hardware, software, and network related issues. My expertise includes troubleshooting and resolving issues related to Windows server operating systems, managing and troubleshooting VoIP systems, and managing and maintaining MS Active Directory and LDAP solutions. Additionally, I have a solid understanding and experience with network protocols such as DNS, DHCP, TCP/UDP, and HTTP/S. I also have experience working with cloud technologies such as Google Workspace, Office 365, and Azure AD, and have basic scripting knowledge in Bash or Python. I have experience in Networking configuration and troubleshoot.

As the Head of IT at ADI Systems Company, I was responsible for overseeing all computing infrastructures. I was responsible for installing and configuring servers, including Exchange, Active Directory, backups, SQL server, Microsoft Dynamics CRM, call center, terminal servers, VoIP, network switches and firewalls. Additionally, I was responsible for managing the IT infrastructure for 4 branches, connecting them via VPN site-to-site. My expertise includes working with Microsoft Dynamics CRM, SAP B1, and QlikSense BI, as well as installing and maintaining printers, laptops, switches, PCs and laptops. Key skills include: servers, Active Directory, Office 365, Administration, Network Switches, Microsoft Dynamics CRM, SAP Products, Call Center Administration.