Recruited to prepare for and then launch the 1st Outlet Store in the UK. Accountable for all aspects of a new store opening within this globally recognised outlet village. My achievements include:Delivery of store opening on time on brand and on budget.All store opening operations including back office set up.Hand-picked and built an engaged and effective team of staff including Senior Management.Hiring and training a new team to deliver the high level of customer… Show more Recruited to prepare for and then launch the 1st Outlet Store in the UK. Accountable for all aspects of a new store opening within this globally recognised outlet village. My achievements include:Delivery of store opening on time on brand and on budget.All store opening operations including back office set up.Hand-picked and built an engaged and effective team of staff including Senior Management.Hiring and training a new team to deliver the high level of customer service expected by this leading American Brand, achieving a mystery shop of above village average.Managing all goal setting, personal development and performance appraisals and succession planning including annual business plan.Exceeding store targets month on month, No. 1 store in the UKDriving and delivering on all Kpi’s.Running a dual sited stock holding with offsite storage. Uplift in conversion from opening to date Show less

Accountable for customer service, sales generation & forecasting, stock control, profit & loss, recruitment & retention, training & development, disciplinary and grievance, and health & safety of a team of twenty people in the Brands No.1 Store.My achievements have included:Increased store T/O leading to No1 Store position in businessConsistently achieved month on month growth targetsImproved on all company objectives for store standards, customer service and staff… Show more Accountable for customer service, sales generation & forecasting, stock control, profit & loss, recruitment & retention, training & development, disciplinary and grievance, and health & safety of a team of twenty people in the Brands No.1 Store.My achievements have included:Increased store T/O leading to No1 Store position in businessConsistently achieved month on month growth targetsImproved on all company objectives for store standards, customer service and staff retention leading to a mystery shop uplift to 94.2%Senior project lead in full store move to new unit including staffing, stock movement and management and IT systemsAchieved double digit growth in new unit with 50% less floor spaceSeconded to Portsmouth store to train their new manager including all corporate business functions, finance and operations – this manager went on to achieve “Manager of the Year” Secondment to the Oxford store managing an underperforming business unit – team building and stimulating a demotivated team, driving sales and currently achieving growth from a re-energised team.Lead on local events including the prestigious Oxford Fashion Week Show less

Invited to return to Lancome. I was accountable for customer satisfaction, sales turnover & forecasting, stock control, marketing, mentoring, and training of a team of four people on this £450k Account Some of my achievements include:Increase of store rankings from 8th to 4thIncreased T/O by +15%Recruited, trained and developed all staff Achieved excellent uplift on UPT and ATV figures against company targetsWon the “Golden Rose” for customer serviceInvited to… Show more Invited to return to Lancome. I was accountable for customer satisfaction, sales turnover & forecasting, stock control, marketing, mentoring, and training of a team of four people on this £450k Account Some of my achievements include:Increase of store rankings from 8th to 4thIncreased T/O by +15%Recruited, trained and developed all staff Achieved excellent uplift on UPT and ATV figures against company targetsWon the “Golden Rose” for customer serviceInvited to and participated as part of the makeup team for the Baftas Show less

Accountable for customer service improvement, financial accounting, stock control, product launches, staff and product training & development, recruitment & retention, business planning and strategy of this £800k Account

Accountable for customer service, business improvement, traffic stopping, and link selling