Sharon Murphy Email & Phone Number

Victoria London

London, United Kingdom

Implementation and adherence to the Organisational Test and Quality Assurance Strategies across a number of projects and programmes. Delivered quality solutions into service, measured through low fault levels and consistent quality service implementations Stakeholder Engagement and Management in reguard to QA and Test Management activities across IT and business teams (including 3rd parties)

London, United Kingdom

Expert in a range of systems and technologies to ensure that they met requirements and were fit for purpose.Liaised with areas of the business to gather and refine requirements and effectively translate the information into a good technical solution for the organisation. Ensured that the systems were monitored, maintained and documented to ensure maximum availability, efficiency and minimal disruption.Engaged in 3rd line day-to-day functional support to the technical teams to ensure resolution of incidents in a timely manner and according to Service SLA's Delivered improvements and projects across all existing and new applications, ensuring improvements were delivered within agreed timescales and qualityProvided support in the implementation, development and delivery/management of change

London, United Kingdom

Managed a team of integration testers. Responsible for:- Test documentation (Test Approach, test data definition and creation of test model and test execution )Planned, managed and faciliated the integration test approach to deliver a programme and associated project and applicationsUsed analysis and process mapping skills to understand the functional and non functional requirements and map them to the systems which required integration testingInteracted with the client on a regular basis to ensure client requirements were met, involving Consultants, Senior Managers, Business Analysts and the CustomerCreated the testing methodology for Accenture Blackfriars and facilitated the training and implemention schedule for the Accenture engagement, involving Programme Managers, Project Managers and Application ManagersProvided technical test support and guidance to teams involved in test execution, using specialist knowledge to address project issues/challenges

London, United Kingdom

Analysed and created relevant test documentation in order to document and demonstrate requirement tracability and test planning Reviewed system test scripts and results and fed review comments back to the development teamDefined and created test models adhering to ISEB guidelines Delivered accurate estimates for test effort required for test execution Identified, managed and where required escalated test related issues, risks, and dependencies throughout the test life-cycleProvided test progress updates via daily reports and test progress meetings Supported and trained store colleagues on how to use the new sytems once implemented into Sainsburys stores

London, United Kingdom

Responsible for providing an impeccable front end service that responded to the ever changing needs of customers.Managed a large team of 50+ with a strong customer focus in a store which took more than £1million per week