A dedicated, customer-focused and highly motivated Manager, with over 20 years’ experience working in the hospitality industry. Proven in developing and implementing strategies, to maximise revenue and achieve budgets, whilst supporting and developing team members. Demonstrates a keen eye for detail and a commitment to delivering excellent standards of service. Possesses outstanding organisation and planning skills and an ability to problem-solve, develop and instil process to support best practice. Extensive business, analytical and commercial acumen gained from successfully undertaking Project Management, Meetings and Events Development and Revenue Management roles. Utilises exceptional interpersonal skills and communicative abilities to build strong relationships with clients, colleagues and the wider business community.