virtual position (2004 - 2010) Directed, monitored and adjusted workflow resources of 110-member medical transcription team and 11 quality assurance staff to achieve and exceed accuracy within 98%, complying with contractual agreement of multispecialty acute care hospital facilities.Managed Team schedule eliminating coverage gaps, timecard accuracy, adjustments and approval.Provided Team positive reinforcement, mentoring, up-training and professional development based on random quality audits in conjunction with relevant customer feedback. Administered and supported ongoing Team performance management and improvement metrics.Proactive customer communication to enhance credible working relationships. Contacted each contracted facility to identify areas of potential new business and growth solutions in support of transition to Electronic Medical Records.Participated in Project Management process involving MQ product enhancements, new business or technology workarounds and upgrades. Direct involvement in contract renewals. Liaison between MQ Senior Executive Team and Customer C-level. Initiated, developed and implemented processes to address repeat errors in quality which resulted in elimination of company quality credit expenditures while improving customer satisfaction.Performed medical transcription and quality assurance as needed.

Proofread hospital clinical documentation records and maintained 98% accuracy prior to upload to customer's electronic records.

Participated in engaging Medquist Branch office as premiere externship site for SVTI's MT program graduates. Provided hospital-based sample dictations, serving as mentor for their 6-week post-clinical course phase.

Managed all operational activities supporting 30-member medical transcription team, 3 support staff including hiring, training, payroll / billing data input.Supported workflow delivery within service level agreements to exceed 98% accuracy.

Managed all operational activities supporting 10-member medical transcription team, including hiring, training, payroll / billing data input.Supported workflow delivery within service level agreements to exceed 98% accuracy.COMMUNITY AND PROFESSIONAL