Handled inbound & outbound calls from customers & prospective customers regarding products, services & concerns. Performed data entry of customer orders, credit & billing transactions.

Performed monitored, scripted business to business telemarketing outbound calls to set up appointments for sales force.

Executed data entry of a high volume of collateral loan applications, general ledger, automotive dealer reserves, internal transfers and corrections as well as automated clearing house transactions. Facilitated application verifications by communicating with automobile dealerships, customer employers, and tax assessment offices.

High volume environment. Supervised and performed valet duties of checking in, parking and retrieving customer vehicles as needed. Handled inbound calls from customers returning from airport and communicated with bus drivers by way of two-way radio regarding status. Completed high volume data entry, processed cash and credit card transactions.