Sharon Williams Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

• Skilled coordination, planning, and implementation of business and technical strategies across multiple departments.
• Influencing, inspiring and engaging team members to develop a strong performance culture.
• Pride in relating well to diverse groups of people.
• Executing quality and timely decisions, with agility to changing business needs.
• HR responsibilities including payroll, scheduling, recruitment, and individual performance management.

Brisbane, Queensland, Australia

• Highly skilled in triaging complex technical MacOS issues, performing repairs, and maintaining end user Mac Laptops and desktops to a gold standard.
• Development of repair strategies - focused on positively impacting the customer journey.
• Mentoring and working closely with peers to encourage open communication, a strong performance culture and delegation of tasks.

Brisbane, Queensland, Australia

• Highly skilled in triaging complex technical MacOS issues, performing repairs, and maintaining end user Mac Laptops and desktops to a gold standard.
• Development of repair strategies - focused on positively impacting the customer journey.
• Mentoring and working closely with peers to encourage open communication, a strong performance culture and delegation of tasks.
• Driven approach to Apple’s core values and store metrics to exceed business goals and focuses.

Brisbane, Australia

• Improved results through coaching and mentoring the technical team to maintain quality iPhone repair metrics, safety and technical savvy standards.
• Managing multiple tasks and time demands to help get our users up and running in a timely manner.
• Providing insightful advice and friendly, hands-on technical support to customers. Proven positive reception consistently found in reviewing Net Promoter Score Feedback (NPS) from interactions.

• Addressing questions about Apple’s products and service options over the phone during COVID-19 store closures. Providing world-class customer service, troubleshooting, and technical support as a Tier 2 iOS Technician.

Brisbane, Australia

• Repairing relationships with customers through providing educational and technical support for their iOS devices; servicing Apple iPhone, iPad, iPod, HomePod, Apple TV, Beats, and AirPod hardware in store.

Brisbane, Australia

• In-depth product knowledge of Apple's technology in our hardware, software, third-party accessories and Apple’s ever-expanding services.
• Valued in my proven ability to empower customers to get the most out of their Hero products and tailoring my approach to exemplify and align with the A.P.P.L.E. Steps of Service.
• Developing and enriching the experience for customers to find the right solution. Driving a strong focus on refining the customer journey and overall effortlessness of the sales and product set up experience.

139 Brisbane Rd, Booval QLD 4304

• Aiding customers with finding their desired jewellery design via personalised service and extensive product knowledge.
• Maintenance and safe handling of jewellery stock.
• Minor jewellery repairs and watch battery fitting.

Indooroopilly

• This Christmas Casual, turned permanent-part time position, afforded me the opportunity to transition from the hospitality industry, into the retail industry.
• Assisted customers in product selection and answered any questions regarding accessory material, design or style.
• Visual Merchandising Displays.
• Stocktake and high volume stock control.

Cnr Brisbane Road & Barrett Street, East Ipswich QLD 4305

• Responsible Service of Alcohol (RSA) - Queensland.
• Maintaining food safety standards and handling.
• Supervision, mentoring and training of junior staff members.Awarded 'Sizzler Ipswich Coldside Person of the Year' for workplace achievements in 2014.Awarded 'Sizzler Ipswich Coldside Person of the Year' for workplace.

Booval

• Ensuring food safety standards and handling during preparation.
• Replenishing of stock through food preparation of salads and baking fresh bread daily.
• Pride in presentation of restaurant appearance and cleanliness.
• Maintaining a safe workplace within the Occupational Health & Safety regulations.