Sharon Jordan Email & Phone Number

Atlanta, Ga, Us

• Supported facility operations and processes on post go-live WM / SCI 2012 and 2014 installations. • Configured, tested, updated custom and base WM functionality to match current facility processes. • Created and staged data for user acceptance testing and process owner approval. • Configured new locations to reflect and support increased inventory and vendor consignment needs.• Recommended process flow and configuration updates as needed for improved processing within the DC.• Created, maintained, and tracked problem tickets for base and custom issues from warehouse operations.• Worked with software vendor and operations team to verify system integration and communications reflect actual status of warehouse operations.• Documented new processes, flows, and troubleshooting steps for team members and area managers.• Created and verified pre-processing test data for new implementation of Manhattan Associates WMOS.• Developed functional outbound test scripts for base and custom WM processes. • Advised client’s implementation team members regarding application practices and process methodology.• Provided functional process support to users of existing WMOS installations.• Mapped, developed, tested SCI 2014 operational reports for new facility. • Provided WM base functional expertise to report design teams to aid in more efficient data extraction.• Created and staged data for report testing and process owner approval. • Coordinated data package updates needed in order to pull required data into reports.• Recommended process flow and configuration updates as needed for improved processing within the DC.

Marietta, Georgia, Us

• Provide go-live system guidance on Epic Physicians Inpatient Modules to hospital physicians and affiliates.• Manage resolution of project issues, escalating them to appropriate decision making team.• Contribute to classroom training for new physicians and staff.• Follow established system and physician workflows to identify, deliver, and track go live issues.

 Currently seeking Junior Business Analyst OR Software Implementation OR Software Support OR Client Support & Training opportunity.  Especially skilled for Supply Chain and Healthcare IT industries. I help manage change process and control costs by building and maintaining strong project/stakeholder relationships across all levels of the organization, from upper management, to end users, and technical teams.  I add value by facilitating end user adaption of new processes and technology, utilizing a variety of adult learning methods, materials, resources, and technology methodologies.

Atlanta, Ga, Us

• Perform review and analysis of documentation and provide daily tracking results.• Conduct face-to-face meetings for prescreening of documentation and clarification of new regulatory tag and tax requirements.• Recommend and setup utility customers’ payment arrangements as needed for distressed accounts.• Utilize SAP and other proprietary application to ensure appropriate designation of account payments.

Washington, Dc, Us

 Facilitated local partner and service provider interviews for U.S. franchisor. Researched Australian industry and market conditions and contacts in industries including defense, housing, franchising, retail, and consumer goods sectors. Drafted custom market reports for 15+ U.S. companies. Responded to telephone, email and face to face market and opportunity inquiries from Australian and American executives.

Atlanta, Ga, Us

 Evaluating undergraduates’ term papers using Business College departmental rubrics and curricula Providing written and verbal feedback to students via the University’s online writing environment  Training new assistants using the University’s online evaluation system & approved feedback strategies One-on-one conferencing with students who require additional assistance to revise theses, arguments and lines of reasoning for term papers

Atlanta, Georgia, Us

 Created training plans for 280+ DC and corporate employees. Led logistics and supply chain software training efforts for new warehouse management system in-stallations. Modified training strategy and milestones for distribution center team training. Developed functional training scripts, sample exercises, job aids, and PowerPoint presentations for training classes.

Atlanta, Ga, Us

 Developed and delivered training for logistics and supply chain software applications, including SLOT, Labor Management, and Performance Management (an executive dashboard application). Coordinated and tested server performance, application software versions, and test databases incollaboration with globally dispersed IT resource teams. Analyzed, resolved and documented global clients’ post-implementation issues. Provided on-site WMOS and Trading Partner Management (TPM) training for the Federal Emergency Management Agency’s Total Asset Visibility (TAV) solution. Trained new helpdesk consultants on proprietary software and issue handling procedures.

 Provided technical support for corporate clients of a Credit Card Processing Application. Evaluated clients’ credit card monthly transactions tracking and statement creation for accuracy. Resolved data transmission issues with interfaces. Facilitated project and support communication and interaction between customers, softwaredevelopment staff and operations. Assisted in the development of project plans that coordinated the design, test and verification of cus-tomer interfaces for production systems.

~Supervised call center agents on English and French language hotlines for company's Red Hot Olympic promotion ~Tracked and recorded agents’ service performance and call statistics for upper management reviews~Monitored call handling of consumer inquiries and provided training and direction for Industry & Consumer Affairs agents~Provided project and administrative support and guidelines for corporate purchase card holders. ~Completed administrative paperwork and reports for department management and ensured adherence to Company and departmental expense policies. ~Created databases and PowerPoint presentations of updated machine pricing and fleet inventory used by Global Procurement & Trading strategic management groups.

Us

 Processed an average of 100 credit card orders per day Effectively utilized suggestive selling techniques to recommend particular products for customers' expressed needs and interests Updated customer profile and order information using standard office applications and in-house legacy systems.  Responded to inquiries about products and other company resources.

Washington, District Of Columbia, Us

~Developed and delivered bookkeeping training and other basic business skills to nationals in a cross-cultural setting. ~Proposed, developed, and taught literacy curriculum for small business owners in order to keep accounting books for their businesses and trained fellow Peace Corp workers to teach this curriculum in other villages. ~Provided verbal and written French/English translations for Peace Corps and the Food and Agriculture Organization and assisted in Peace Corps' annual training of incoming volunteers.

B.S., Business Administration And Management, General

Certificate Program, Healthcare Information Technology Systems

Master'S, International Business

Certificate, Business & Data Analysis