Dispatcher
Current- Manages the demands of the local transient ADA-certified commuter population with strict adherence to current regulations.
- Responsible for maintaining/developing driver manifests to ensure efficient and timely workflow to meet and exceed customers’ expectations and demands.
- Conducts training, coaching, and mentoring for all new hires to ensure a competent workforce.
- Extensive interpersonal skills for handling customer disputes and concerns.
- Records compliments, complaints, and suggestions using Charter Continuum software.
- Dispatches drivers and maintain daily logs and records.