Sharon Knight Email & Phone Number

Rochester, New York Area

• Manages the demands of the local transient ADA-certified commuter population with strict adherence to current regulations.• Responsible for maintaining/developing driver manifests to ensure efficient and timely workflow to meet and exceed customers’ expectations and demands.• Conducts training, coaching, and mentoring for all new hires to ensure a competent workforce.• Extensive interpersonal skills for handling customer disputes and concerns.• Records compliments, complaints, and suggestions using Charter Continuum software.• Dispatches drivers and maintain daily logs and records.• Direct all emergency calls to the appropriate departments using established. protocol and procedures.• First-line supervisor for all bus drivers.• Provide administrative support and professional input for special projects.

Rochester, New York Area

• Provided administrative support in a variety of office departments from the corporate (Xerox) to the health sector (MVP). • Ensured optimal work quality and customer service.• Rendered secretarial and administrative support to the Director and departmental staff.• Scheduled meetings.• Processed daily mail.• Handled confidential documents.• Typed memos, letters, and general correspondence.• Ordered office supplies.• Transcribed correspondence via Dictaphone.