Sharon Knight Email & Phone Number

Rochester, New York Area

• Manages the demands of the local transient ADA-certified commuter population with strict adherence to current regulations.
• Responsible for maintaining/developing driver manifests to ensure efficient and timely workflow to meet and exceed customers’ expectations and demands.
• Conducts training, coaching, and mentoring for all new hires to ensure a competent workforce.
• Extensive interpersonal skills for handling customer disputes and concerns.
• Records compliments, complaints, and suggestions using Charter Continuum software.
• Dispatches drivers and maintain daily logs and records.

Rochester, New York Area

• Provided administrative support in a variety of office departments from the corporate (Xerox) to the health sector (MVP).
• Ensured optimal work quality and customer service.
• Rendered secretarial and administrative support to the Director and departmental staff.
• Scheduled meetings.
• Processed daily mail.
• Handled confidential documents.