Sharon D'Souza Email & Phone Number

Irving, Texas

Plano, Tx

* Management of daily accounts payable/receivable accounting functions using QuickBooks including weekly deposits, employee expense reports, donor acknowledgements and tax receipts.* Management and reconciliation of all monthly financial accounts; ensuring that spending is aligned with budget goals.* Management of the chapter's accounting and financial records and preparation of all financial reports.* Responsible for coordinating all aspects of the annual audit with an external auditor.* Supervise the activities and tasks of the internal database coordinator in managing the data assets of the organization.* Led the migration of entire office staff to Office 365 and managed entire deployment.* Led the migration and deployment of new VOIP system.* Researched, purchased and coordinated the acquisition of computer and office equipment as needed.* Management of internal CRM constituent databases and all relevant data processes including the detection & resolution of data anomalies.* Researched, acquired and manage new internet domains for the chapter.* Responsible for managing all IT functions for the Chapter including the coordination of vendor technical support, troubleshooting, and serving as main IT contact for the chapter.* Created relevant training sessions for internal employees on best practices in security and software & equipment usage.

Minneapolis, Mn

* Created and maintained the organizations website; mission, vision, accomplishments, events, financial contributions, etc.* Maintained website design, layout, content, and performed web traffic analysis using Google Analytics.* Created and updated annual event information and created monthly e-newsletter using Convio software.* Worked with Database administrator to address and resolve data anomalies; resulted in consistent data for internal use.* Served as the organization’s liaison to IT Vendor and coordinated all IT aspects, including contract negotiations, computer purchases, installation of onsite backup server, etc.* Migrated and upgraded entire office from Windows XP to Windows 7, and Microsoft Office 2007 to Office 2010.* Researched, acquired and manage new internet domains for the chapter.* Responsible for managing all IT functions for the Chapter including the coordination of vendor technical support, troubleshooting, and serving as main IT contact for the chapter.* Created relevant training sessions for internal employees on best practices in security and software & equipment usage.* Responsible for management and oversight of all social media content; managed social media assistant.* Assisted executive management with special projects as needed.

* Managed scheduling and staffing allocations of more than 140 auditors along with multiple engagement managers.* Assisted management in preparing relevant materials for scheduling, management and town hall meetings.* Effectively balanced auditor availability with client demand based on engagement priority and requirements.* Utilized advanced spreadsheet capabilities to provide accurate and timely forecasting, graphs and utilization reports.* Created and maintained Resource Management database to track auditor skill sets and performance on client engagements that enabled status reporting for executive management.* Monitored CPA licensing compliance of auditors against organization compliance standards.* Served as Product Champion for eStars (resource scheduling software) and Engagement Review Compliance tool.* Created and compiled orientation guides and presented bi-annual training sessions on scheduling processes to new hires.* Managed information and tracked interim/year-end staff performance assessments for annual performance reviews.* In the absence of senior management; coordinated and managed staffing of over 1000 hours in 2 days for critical client needs.

* Coordinated with multiple hardware and software vendors to research, purchase and install computers, printers, fax machines, scanner and software totaling approximately $30,000.* Designed and maintained MS-Access database to track financial, sales, invoicing and purchasing information; increased operational efficiency by 50%.* Created reports to track buyer’s purchasing budgets and sales figures on a weekly and monthly basis.* Created new operational processes using technology to reduce manual physical inventory from 2 days to ½ day and inventory calculation from 2 months to 15 days; increased overall efficiency by 35%.* Implemented security procedures, maintained network, hardware and software.* Automated manual accounting process to QuickBooks, mentored and trained bookkeeper; increased efficiency by 40%.* Created documentation for software usage, published quarterly newsletter and training class schedule for store and web site and assisted President with the creation of various advertising and promotional projects.

* Supported organization’s internal software products; Personal Profile System, Points of View Internet software and PowerPoint data files, and Web site technical questions. * Tracked software problems, recommended modifications and worked closely with developer to implement solutions.* Performed quality assurance on new software version features and enhancements.* Researched information on new code lock technology and provided recommendations to upgrade hardware. * Provided end-user technical support to national and international end users.* Analyzed and monitored incoming support calls and software sales to facilitate software upgrades.* Managed and moderated distributor email forum (listserv) for more than five hundred distributors.* Provided critical technical support at Annual Business Conferences.* Coordinated all operational aspects of Carlson Learning Company training sessions. * Prepared and coordinated materials and logistics for Annual Business Conference (approximately 300 participants) and other organization training events.* Evaluated various training registration software packages based on requirements analysis.* Processed and tracked sales leads for direct mail campaign using ACT!

* Supported Director and 9 department members.* Coordinated director’s daily calendar and tracked systems coordinators’ installation schedule. * First line of support for hotels using HARMONY, Radisson’s exclusive property management system.* Coordinated of all HARMONY property management systems installations. * Planned and coordinated logistics for annual HARMONY User Group conference.* Provided back up support for internal users on Microsoft office products.

Associate, Liberal Arts

Associate'S Degree, Computer Science - Desktop Support

Activities and Societies: A.A.S, Desktop Support SpecialistAssociate in Applied Science Degree

Executive And Administrative Assistant Certificate, Ucsc-Extension, In The Silicon Valley